Melissa Chandler
Goulburn,NSW
Summary
INTRODUCTION Highly organised Manager experienced in hospitality and retail operations with a strong customer focus. 20+ years’ customer service, cash handling and stock management experience. Computer literate with sound record-keeping skills. Works well independently and within a team environment. Willingness to learn new skills and undertakes all training expectations within set timeframes. Currently seeking a new career opportunity within the local area, bringing excellent time management skills to effectively support a new team.
Overview
29
29
years of professional experience
Work History
Casual Bar Attendant/ Casual Duty Manager
Goulburn Soldiers Club
11.2020 - Current
- Management of the club during shift including delegating tasks, supervising a busy team, and coordinating services and events
- Extensive cash handling including banking, clearing and counting of poker machines, and counting and balancing of tills and daily takings
- Management of staff and shift requirements including filling shifts and organising routine breaks
- Assist patron’s with membership enquiries and club services enquiries
- Resolve any patron issues via strong conflict resolution and active listening skills
- Complete full bar open and close procedures
- Trained in TAB, cashier, reception, bar supervisor and brassiere roles
- Ensure the club is clean and well-stocked to provide high quality service to patron’s and guests
- Escalate any serious issues, incidents, or security breaches to the Operations Manager
- Adhere to all liquor and gambling policies, WHS and food handling regulations.
Casual Funeral Director/Mortician
Lovell Meizer Funerals
01.2020 - Current
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Picked up deceased at private homes, hospitals and morgues.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Liaised between hospitals, physicians, coroner and members of clergy to coordinate final arrangements.
- Arranged clergy, music and other service details for clients.
- Assisted clients with pre-arranging funeral services.
- Improved appearance of remains with use of cosmetics.
- Provide Mortuary care needs to prepare remains for viewing, service and cremation needs.
DUTY MANAGER
Goulburn Worker’s Club
01.2015 - 11.2020
- Management of the club during shift including delegating tasks, supervising a busy team, and coordinating services and events
- Extensive cash handling including banking, clearing and counting of poker machines, and counting and balancing of tills and daily takings
- Management of staff and shift requirements including filling shifts and organising routine breaks
- Assist patron’s with membership enquiries and club services enquiries
- Resolve any patron issues via strong conflict resolution and active listening skills
- Complete full bar open and close procedures
- Trained in TAB, cashier, reception, bar supervisor and brassiere roles
- Ensure the club is clean and well-stocked to provide high quality service to patron’s and guests
- Escalate any serious issues, incidents, or security breaches to the Operations Manager
- Adhere to all liquor and gambling policies, WHS and food handling regulations.
COMMUNITY SUPPORT WORKER
Disabilities & Home Care
01.2006 - 01.2016
- Provided excellent customer service by being friendly and respectful at all times
- Ensured client’s needs were met within allocated schedules and timeframes
- Community and integration of individuals with a disability
- Responsible for the supervision and care of people with behavioural problems
- Appropriate intervention and management of individuals within a residential and community setting
- Personal care and development of individuals with learning, behavioural or mental illness
- Adherence to all WHS and Duty of Care policies
- Completed both ICABS training and Makaton training
- Effective liaison with individuals demonstrating aggression, paranoia and other inappropriate behaviours
HAIRDRESSER
Hair Talk
01.2004 - 01.2006
- Customer service and retail sales through expert product knowledge
- Built a good rapport with local consumers via friendly manner and excellent quality cuts and colours
- Assisted with bookings and rescheduling of appointments
- Answered shop phone and handled customer enquiries
- Performed permanent waves, chemical straightening and formal up-styles
- Kept workstations clean, and sanitised tools such as scissors and combs
- Identified trends and potential markets for products in-store
- Stock control responsibilities and assisted with routine stock-take
- General cleaning and visual merchandising tasks
- Processed purchases using cash and eftpos
NAIL TECHNICIAN
The Beauty Store
01.2004 - 01.2006
HAIRDRESSER
Annette’s Salon
01.2002 - 01.2004
NAIL TECHNICIAN & APPRENTICE HAIRDRESSER
Huntley Image Hair & Nail Studio
01.2000 - 01.2002
RETAIL TRAINEE
Goulburn Loans Office
01.1995 - 01.1998
Education
Certificate IV in Hospitality - Hospitality
Barringtons Training Service
Goulburn, NSW2018
Certificate III in Hospitality -
Barringtons Training Service
Goulburn, NSW2018
Duty Management Course - Club Duty Management
CEM
Batemans Bay, NSW2018
Handling Conflict & Difficult Patrons -
Goulburn Workers Club
Goulburn, NSW2018
Certificate III in Disabilities -
Essentra
Goulburn, NSW2008
Certificate III in Hairdressing -
TAFE NSW
Goulburn, NSW2004
Nail Technician S.O.A -
House Of Nails
Canberra, ACT1999
High School Certificate -
Melissa CHANDLER
Moss Vale, NSW1994
Skills
- Customer Service
- Hospitality Management
- Retail Operations
- Teamwork
- Conflict Resolution
- Cash Handling
- Stock Management
- Hairdressing
- Food Handling/Bistro
- Aged Care & Disabilities
- Nail Technician
- Administrative Tasks
- Class-C Driver
- Bartending
Timeline
Casual Bar Attendant/ Casual Duty Manager
Goulburn Soldiers Club
11.2020 - Current
Casual Funeral Director/Mortician
Lovell Meizer Funerals
01.2020 - Current
DUTY MANAGER
Goulburn Worker’s Club
01.2015 - 11.2020
COMMUNITY SUPPORT WORKER
Disabilities & Home Care
01.2006 - 01.2016
HAIRDRESSER
Hair Talk
01.2004 - 01.2006
NAIL TECHNICIAN
The Beauty Store
01.2004 - 01.2006
HAIRDRESSER
Annette’s Salon
01.2002 - 01.2004
NAIL TECHNICIAN & APPRENTICE HAIRDRESSER
Huntley Image Hair & Nail Studio
01.2000 - 01.2002
RETAIL TRAINEE
Goulburn Loans Office
01.1995 - 01.1998
Certificate IV in Hospitality - Hospitality
Barringtons Training Service
Certificate III in Hospitality -
Barringtons Training Service
Duty Management Course - Club Duty Management
CEM
Handling Conflict & Difficult Patrons -
Goulburn Workers Club
Certificate III in Disabilities -
Essentra
Certificate III in Hairdressing -
TAFE NSW
Nail Technician S.O.A -
House Of Nails
High School Certificate -
Melissa CHANDLER
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