Melissa Chandler
Goulburn,NSW
Summary
Detail-oriented Food Service Team Member with experience. Successful team player with solid knowledge of food safety procedures. Versatile worker experienced in taking orders, handling special requests, and preparing food. Recognized for remaining calm and focused while managing multiple tasks and communicating with customers.
Overview
21
21
years of professional experience
Work History
Food Service Assistant
Healthshare NSW
Goulburn , NSW
03.2024 - Current
- Assisted in the preparation of food items according to recipes and menus.
- Maintained cleanliness and safety standards in work areas, including floors, equipment, utensils, dishes, and refrigerators.
- Stocked shelves with items such as condiments, napkins, paper plates, cups, and other supplies.
- Provided customer service by taking orders from customers and answering questions about menu items.
- Organized kitchen equipment for storage or cleaning purposes.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Operated dishwashers to wash dishes and other cooking utensils.
- Delivered food trays to patients in hospital.
- Labelled containers with date of preparation to ensure proper rotation of stock.
Casual Bar Attendant/ Casual Duty Manager
Goulburn Soldiers Club
Goulburn, NSW
11.2020 - Current
- Management of the club during shift including delegating tasks, supervising a busy team, and coordinating services and events
- Extensive cash handling including banking, clearing, and counting of poker machines, and counting and balancing of tills and daily takings
- Management of staff and shift requirements including filling shifts and organising routine breaks
- Assist patrons with membership enquiries and club services enquiries
- Resolve any patron issues via strong conflict resolution and active listening skills
- Complete full bar open and close procedures
- Trained in TAB, cashier, reception, bar supervisor and brassiere roles
- Ensure the club is clean and well-stocked to provide high quality service to patrons and guests
- Escalate any serious issues, incidents, or security breaches to the Operations Manager
- Adhere to all liquor and gambling policies, WHS and food handling regulations.
Casual Funeral Director/Mortician
Lovell Meizer Funerals
Goulburn, NSW
01.2020 - Current
- Displayed the highest level of professionalism and sensitivity when dealing with grieving family members
- Picked up deceased at private homes, hospitals, and morgues
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions
- Closed and secured caskets and led funeral corteges to churches and burial sites
- Liaised between hospitals, physicians, coroner, and members of clergy to coordinate final arrangements
- Arranged clergy, music, and other service details for clients
- Assisted clients with pre-arranging funeral services
- Improved appearance of remains with use of cosmetics
- Provide Mortuary care needs to prepare remains for viewing, service, and cremation needs.
DUTY MANAGER
Goulburn Worker's Club
Goulburn, NSW
01.2015 - 11.2020
- Management of the club during shift including delegating tasks, supervising a busy team, and coordinating services and events
- Extensive cash handling including banking, clearing and counting of poker machines, and counting and balancing of tills and daily takings
- Management of staff and shift requirements including filling shifts and organising routine breaks
- Assist patrons with membership enquiries and club services enquiries
- Resolve any patron issues via strong conflict resolution and active listening skills
- Complete full bar open and close procedures
- Trained in TAB, cashier, reception, bar supervisor and brassiere roles
- Ensure the club is clean and well-stocked to provide high quality service to patrons and guests
- Escalate any serious issues, incidents, or security breaches to the Operations Manager
- Adhere to all liquor and gambling policies, WHS and food handling regulations.
COMMUNITY SUPPORT WORKER
Disabilities & Home Care
01.2006 - 01.2016
- Provided excellent customer service by always being friendly and respectful
- Ensured client's needs were met within allocated schedules and timeframes
- Community and integration of individuals with a disability
- Responsible for the supervision and care of people with behavioral problems
- Appropriate intervention and management of individuals within a residential and community setting
- Personal care and development of individuals with learning, behavioral or mental illness
- Adherence to all WHS and Duty of Care policies
- Completed both ICABS training and Makaton training
- Effective liaison with individuals demonstrating aggression, paranoia, and other inappropriate behaviours.
HAIRDRESSER
Hair Talk
01.2004 - 01.2006
- Customer service and retail sales through expert product knowledge
- Built a good rapport with local consumers via friendly manner and excellent quality cuts and colours
- Assisted with bookings and rescheduling of appointments
- Answered shop phone and handled customer enquiries
- Performed permanent waves, chemical straightening, and formal upstyles
- Kept workstations clean, and sanitized tools such as scissors and combs
- Identified trends and potential markets for products in-store
- Stock control responsibilities and assisted with routine stock-take
- General cleaning and visual merchandising tasks
- Processed purchases using cash and eftpos.
Education
Certificate IV in Hospitality: Hospitality -
Barringtons Training Service
Goulburn, NSW01.2018
Certificate III in Hospitality -
Barringtons Training Service
Goulburn, NSW01.2018
Duty Management Course: Club Duty Management -
CEM
Batemans Bay, NSW01.2018
Handling Conflict & Difficult Patrons -
Goulburn Workers Club
Goulburn, NSW01.2018
Certificate III in Disabilities -
Essentra
Goulburn, NSW01.2008
Certificate III in Hairdressing -
TAFE NSW
Goulburn, NSW01.2004
Nail Technician S.O.A -
House Of Nails
Canberra, ACT01.1999
High School Certificate -
Melissa CHANDLER
Moss Vale, NSW01.1994
Skills
- Customer Service
- Hospitality Management
- Retail Operations
- Teamwork
- Conflict Resolution
- Cash Handling
- Stock Management
- Hairdressing
- Food Handling/Bistro
- Aged Care & Disabilities
- Nail Technician
- Administrative Tasks
- Class-C Driver
- Bartending
- Order Preparation
- Safe Food Handling
- Order Taking
- Food safety knowledge
References
- Kristy Lovell Meizer, CEO, Lovell Meizer Funerals, 02 48224400
- Jason O'Keefe, Former Operations Manager, Goulburn Workers Club, 0412804407
Timeline
Food Service Assistant
Healthshare NSW
03.2024 - Current
Casual Bar Attendant/ Casual Duty Manager
Goulburn Soldiers Club
11.2020 - Current
Casual Funeral Director/Mortician
Lovell Meizer Funerals
01.2020 - Current
DUTY MANAGER
Goulburn Worker's Club
01.2015 - 11.2020
COMMUNITY SUPPORT WORKER
Disabilities & Home Care
01.2006 - 01.2016
HAIRDRESSER
Hair Talk
01.2004 - 01.2006
Certificate IV in Hospitality: Hospitality -
Barringtons Training Service
Certificate III in Hospitality -
Barringtons Training Service
Duty Management Course: Club Duty Management -
CEM
Handling Conflict & Difficult Patrons -
Goulburn Workers Club
Certificate III in Disabilities -
Essentra
Certificate III in Hairdressing -
TAFE NSW
Nail Technician S.O.A -
House Of Nails
High School Certificate -
Melissa CHANDLER
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