Melissa Chedzey
Brisbane,QLD
Summary
Registered Nurse with 17 years of experience in direct patient care and nursing leadership positions in hospital and virtual settings. Experience spans across behavioural and mental health, Paediatrics, Geriatrics and med-surgical environments within the Emergency department. Passionate about providing patient flow direction and services in support of growth within the team and facilitation of best practice and the delivery of quality care, to provide better patient outcomes for all consumers within the emergency department. Active listener with direct communication style and compassionate, non-judgmental approach to build patient and colleague trust and rapport. Outside-the-box thinker with strong crisis resolution skills utilised on a day to day basis with internal and external stakeholders including QPS, QAS and other clinical streams. I have shown that I am a considerate and valued team member and leader within the ED and promote collaborative, respectful communication to the multidisciplinary team to improve equitable and optimal access to a values based healthcare facility for all community members.
Overview
9
9
years of professional experience
Work History
Associate Clinical Nurse Consultant
Qld Health
10.2017 - Current
- Collaborated with clinicians and interdisciplinary teams to devise and manage plans of care for emergency department patients.
- Interacted effectively with department managers and leaders to promptly correct problems and improve services both within business hours and after hours.
- Evaluated nursing staff's performance and developed succession planning advice and professional development opportunities to improve individual and team competencies, clinical knowledge and delivery of care.
- Oversee training, staffing and education of all nurses and emergency department staff incorporating flow in and out of ED, team leader and primary care roles including triage, CIA, TIN and ongoing PYXIS problem solving and support.
- Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Sought opportunities to improve patient care, outcomes and nursing staff performance.
- Responded to behavioural and medical crises codes within ED as well as supporting deficiencies in skilled staff hospital wide when required.
- Oversaw admissions and discharges and scheduling of nursing staff throughout shift.
- Administered performance evaluations and probationary reviews to assess nursing personnel when required.
- Motivated nursing staff to pursue advanced training and collaborated with unit leaders, facilitators and quality and safety staff to identify skill needs.
- Directed day-to-day nursing and operational functions for 18 acute beds plus Fast Track, ED paediatrics, SSU ED Mental health and CIA, TIN beds including those patients waiting in waiting areas ensuring exceptional delivery of care when developing well-rounded nursing teams.
- Advocated for patients' physical, psychosocial, developmental, spiritual and emotional needs during shifts.
- Provided leadership and support to a team in excess of 20 nurses and multiple junior and senior doctors and support staff on each shift.
- Confirmed post take ward round plans, advised physicians on patients' conditions and assisting in coordinating diagnostic testing and follow up appointments to achieve optimal patient outcomes.
- Counselled families to improve communication.
- Won a 'Heartfelt Service Award' whilst working in the ED and continue to make connections with patients families and colleagues.
- Serve as a clinical resource to staff, patients and families.
- Participated in quality improvement initiatives to improve patient care such as patient flow initiatives, medical team list accessibility, timely patient plan and progress notes to be delivered to the Logistics nurse for individual patients by each inpatient team. Discussion and communication of discharge planning obstructions with inpatient staff consultants to limit delays and difficulties in the safe discharge of ED inpatients.
- Developed and maintained collaborative relationships with healthcare providers.
- Identified clinical risks and took appropriate preventative actions in both business and after hours.
- Implemented and monitored infection control protocols within the ED environment for patients attending ED with infectious conditions including but not limited to Covid 19, Influenza, Gastroenteritis, MRSA and RSV.
Clinical Nurse Emergency
Qld Health
01.2015 - Current
- Responded to patient emergencies to provide prompt and correct intervention .
- Collaborated with multidisciplinary team to evaluate patient data and determine patient care plans.
- Participated in quality improvement initiatives to improve patient care outcomes including Pyxis training of over 130 ED staff.
- Educated patients and families to increase understanding of condition and best ways to manage.
- Administered medications and treatments to manage patient's condition.
- Maintained accurate and comprehensive patient records in line with regulatory standards.
- Utilized evidence-based practice to assess and provide care for patients.
- Demonstrated knowledge of technical procedures and proper equipment use.
- Monitored patients, evaluated results, and recommended further courses of treatment to quickly improve patient outcomes.
- Served as a clinical resource to staff, patients and families.
- Developed and maintained collaborative relationships with healthcare providers.
- Identified clinical risks and took appropriate preventative actions.
Clinical Nurse AMDS Pyxis Project Team, Part-time
MNHHS BD AMDS PYXIS
01.2018 - 06.2018
- Responded to project CNC to ensure all ED staff availability for up-skilling and training of PYXIS machine and associated procedures.
- Worked along side pharmacy, education staff and leadership group to allow customisation of appropriate ED medications in each area of the ED where PYXIS machines were to be utilised.
- Utilized evidence-based practice to access appropriate delivery of medications and educational support required to promote safe administration.
- Demonstrated knowledge of technical procedures and proper equipment use of PYXIS and PYXIS protocols and PYXIS related communication.
- Serve as a clinical resource to colleagues.
- Identified clinical risks and took appropriate preventative actions within the constraints of this role and my scope of practice.
- Monitored and maintained clinical supplies, materials and inventory whilst working with pharmacy, educators and leadership team.
- Assisted in development and implementation of new training for increased scope of PYXIS users as required.
- Created educational materials for staff utilising PYXIS machines.
- Assist with transparent resolution of medication discrepancies throughout each shift.
Education
Micro Credential Course - Patient Flow Management
Deakin University
Melbourne, VIC11.2024
Some College (No Degree) - Manage4Improvement Leadership Program
QLD Health MN Training Statewide Program
QLD, Australia05.2024
Post Graduate Certificate - Emergency Nursing
QUT
Kelvin Grove12.2009
Bachelor of Nursing - Nursing
Central Queensland University
Rockhampton, QLD11.2007
Skills
Performance attributes pertaining to time to meaningful treatment Expedite safe and appropriate discharge of patients to usual home address and 60% and above target for KPI's for SSTA admissions, Length of Stay and decrease in 'Never events' within ED Limiting of Meaningful treatment not commenced within 240 mins of arrival to ED and ED LOS not greater than 24 hours To provide and ensure safe, equitable, timely and appropriate access to ED for patients and families
- Excellent Communication
- Task Prioritization
- Cultural Awareness
- Conflict Resolution
- Troubleshooting
- Calm Under Pressure
- Verbal Communication
- Self-Directed
- Friendly, Positive Attitude
- Attention to Detail
- Decision-Making
- Good Telephone Etiquette
Professional Referees
Sarah Harper
Nurse Unit Manager
Emergency Department
Caboolture Hospital
ph: (07) 5433 8681
sarahanne.harper@health.qld.gov.au
Paul Kemp
Acting Nursing Director
Caboolture Hospital ED
paul.kemp@health.qld.gov.au
Simon Bugden
Emergency Physician
Caboolture Hospital
ph: 0437116910
simon.bugden@health.qld.gov.au
Katrina Kalmar
Nursing Director
Patient Access & Clinical Effectiveness
Caboolture Hospital
Katrina.kalmar@health.qld.gov.au
Timeline
Clinical Nurse AMDS Pyxis Project Team, Part-time
MNHHS BD AMDS PYXIS
01.2018 - 06.2018
Associate Clinical Nurse Consultant
Qld Health
10.2017 - Current
Clinical Nurse Emergency
Qld Health
01.2015 - Current
Micro Credential Course - Patient Flow Management
Deakin University
Some College (No Degree) - Manage4Improvement Leadership Program
QLD Health MN Training Statewide Program
Post Graduate Certificate - Emergency Nursing
QUT
Bachelor of Nursing - Nursing
Central Queensland University
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