Melissa Christiansen
Murrumba Downs,QLD
Summary
Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from a broad array of backgrounds and cultures.
Attention to detail, excellent written communication and customer service skills, with the ability to manage workload & time effectively.
Overview
27
27
years of professional experience
Work History
Compliance and Quality Assurance Administrator
Australian Trade Training College
08.2022 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy and Trades Recognition Australia.
- Responded to any Trades Recognition Australia related requests as soon as possible or as directed by management.
- Interacted with applicants, Migration Agents and relevant stakeholders, trainers and staff effectively and
professionally at all times when required. - Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Improved employee productivity with effective time management strategies for daily tasks.
- Compliance check all client qualification finalisation before approving for Certificate issuance's.
- Completed all tasks to meet quality benchmarks, ensuring the integrity of quality data at all times.
- Ensuring Certificates are processed within the timeframes set by the Trades Recognition Australia Deed program.
- Responded appropriately to verbal and written enquiries, ensuring that correspondence and enquires are
handled effectively and promptly.
Accounts Payable and Receivable Officer
Smoke Alarm Solutions
05.2018 - 07.2022
- Processed vendor payments and staff reimbursements on a weekly basis. These payments include uploading ABA files from Business Central, BPAY payments, and International payments.
- Maintained good working relationships with vendors and resolved disputes.
- Review and enter vendor invoices for appropriate approval and validity prior to payment.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Reported financial data and updated financial records in ledgers and journals.
- Reconciled processed work by verifying entries and comparing system reports to balance numbers.
- Maintained payable shared email inbox invoices for processing.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Reconciled accounts, managed audits and updated financial records.
- Input financial data and produced reports using Business Central.
- Reconciled company credit cards every month, investigating and resolving discrepancies to keep accounts audit-ready. These credit cards include processing CEO, COO, Business Development Managers and Head of Finance.
- Applying and Cancelling Corporate credit cards as staff enter and exit the workplace.
- Processed and receipted incoming payments.
- Process credit card payments daily.
Customer Service Cashier
IKEA
04.2017 - 05.2018
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Handled daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Performed cash, card and in store credit transactions to complete customer purchases using the POS system and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Monitored self-checkout systems and provided assistance or intervention where required.
Contracts Administrator
Trueline Patios And Extensions
01.2010 - 12.2010
- Collating client information & creating job orders
- Double-checked plans and specifications of contract work for company compliance
- Liaising closely with Construction management & Sales management teams to ensure each job is done smoothly & effectively
- Initiated contracts and addressed necessary adjustments.
- Prepared compliance reports.
- Accounts Receivable; maintaining debtor accounts & receiving payments
- Accounts Payable; assisting the AP officer in cross checking invoices, collating paperwork & maintaining spreadsheets
- Invoicing; creating client invoices & maintaining spreadsheets
- Reception duties; answering the phone, screening calls, assisting the CEO
- Collecting mail, doing bank runs, stationery orders, archiving, maintaining kitchen supplies, taking the minutes during meetings
Administration Assistant / Accounts Receivable
Weatherford Pty Ltd
08.2007 - 03.2010
- Accounts Receivable; maintaining debtor accounts; receipting payments, liaising with clients who have overdue account
- Administration Duties
- Reception; answering incoming calls & enquiries, screening calls, front desk duties, Maintaining office consumables, distributing mail, banking cheques and petty cash
- Invoicing; creating both client and Intercompany Invoices
- Assistant Payroll with staff movement sheets & leave applications; maintaining spreadsheet
- Creating Pro-Forma Invoices – liaising with client, accounts and bank for payment details and transactions
- Maintaining Invoice spreadsheet
- Implement new systems and procedures, working with the Sales department for smooth running of Invoicing and job costing
Second in Charge Sales Assitant
Smiggle
03.2007 - 09.2007
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided back up for the manager.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Used POS system to enter orders, process payments and issue receipts.
Sales Assistant / Purchasing
Eckersley’s
04.2003 - 01.2007
- Customer Service
- Merchandising stock and display windows
- Ordering and maintaining stock levels
- Open and close of store
- Daily banking and reconciling
- In store demonstrations in art
- Packing and sending goods via post
- Annual and half yearly stock take
Sales Assistant / Sales Traineeship
Stampers Heaven
05.2001 - 01.2003
- Customer Service
- Banking
- Travelling interstate to Art Shows, doing demonstrations in Art and
- Craft
- Annual and half yearly stock take
- Gained Certificate 3 in Retail Operations
- Assisted customers with prompt and polite support in-person and via telephone.
- Input credit and debit card payments in POS system to complete purchases.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Worked independently with minimal supervision.
Sales Assistant
05.1997 - 04.2001
- Customer Service
- Operating cash register
- Merchandising Stock
- Tidying stock / cleaning
- Annual and half yearly stock take
Education
Advanced Certificate Interior Design & Decoration - Interior Decoration And Design
Beaumont School of Interior Design And Decoration
2006
Certificate III in Retail Operations - Retail
Work Based Apprenticeship
2004
High School Diploma -
Ferny Grove State High School
Ferny Grove, QLD12.2000
Skills
- MS Office
- Documentation And Reporting
- Recordkeeping and File Management
- Ability to adapt to new systems and procedures
- Flexible and Adaptable
- Monthly Reporting
- Office Administration
- Attention to Detail
- Customer Service
- Data Confidentiality
- Personable and Approachable
Additional Information
Alison Gannon - Supervisor - Smoke Alarm Solutions
0418 251 099
Timeline
Compliance and Quality Assurance Administrator
Australian Trade Training College
08.2022 - Current
Accounts Payable and Receivable Officer
Smoke Alarm Solutions
05.2018 - 07.2022
Customer Service Cashier
IKEA
04.2017 - 05.2018
Contracts Administrator
Trueline Patios And Extensions
01.2010 - 12.2010
Administration Assistant / Accounts Receivable
Weatherford Pty Ltd
08.2007 - 03.2010
Second in Charge Sales Assitant
Smiggle
03.2007 - 09.2007
Sales Assistant / Purchasing
Eckersley’s
04.2003 - 01.2007
Sales Assistant / Sales Traineeship
Stampers Heaven
05.2001 - 01.2003
Sales Assistant
05.1997 - 04.2001
Certificate III in Retail Operations - Retail
Work Based Apprenticeship
High School Diploma -
Ferny Grove State High School
Advanced Certificate Interior Design & Decoration - Interior Decoration And Design
Beaumont School of Interior Design And Decoration
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