Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Melissa Clarke

Irymple,VIC

Summary

I am a 26 year old female, that is highly motivated and devoted to been out in the workforce. I have a lot to offer to potential employers, my hard-working attitude and positive mind set towards my work is what I am proud of most. I am always up for a new challenge and will always put my hand up or just jump at new opportunities that will benefit me in the work force. I am always confident in what I do but will always ask if I am unsure about anything. I am always up for learning new things as you can never stop learning. Always willing to give anything a go, I have a “can do” attitude, and I pride myself on my presentation at work and always maintain a high hygiene level. I have worked in retail and had experience as a sales associate for 4 years. Areas of expertise include sales, customer relations, handling cash and credit. Now working in aged care at two different facilities in the Sunraysia region, I am Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to consumers. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Personal care attendant

Oasis Aged Care
- Current
  • As a Personal support worker, I assist people by providing a comfortable, safe, emotionally and physically nurturing environment for people who are ill, elderly or bearing some physical and mental challenges
  • Holding skills such as the ability to communicate clearly and sensitively when talking to people and their families, good listening skills, great problem solving, providing support with daily activities such as preparation of meals, assisting with consumption of meals, bathing, dressing, ambulation with different aids and mechanical lifters, handling and administering of medications.

Personal care attendant

Chaffey Aged Care
01.2017 - 01.2021
  • As a Personal support worker, I assist people by providing a comfortable, safe, emotionally and physically nurturing environment for people who are ill, elderly or bearing some physical and mental challenges
  • Holding skills such as the ability to communicate clearly and sensitively when talking to people and their families, good listening skills, great problem solving, providing support with daily activities such as preparation of meals, assisting with consumption of meals, bathing, dressing, ambulation with different aids and mechanical lifters, handling and administering of medications.

Cashier/Deli Assistant

Ritchie's IGA Red Cliffs
Red Cliffs
01.2013 - 12.2016
  • Operated a cash register for cash, check and credit card transactions with accuracy
  • Stocked and replenished merchandise according to store merchandising layouts
  • Priced merchandise stocked shelves and took inventory of supplies
  • Cleaned and organized the store, including the checkout desk and displays
  • Alerted customers to upcoming sales events and promotions
  • Identified potential shoplifters and alerted management
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register
  • Handled all customer relations issues in a gracious manner and in accordance with company policies
  • Welcomed customers into the store and helped them locate items
  • Educated customers about the brand to incite excitement about the company's mission and values
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
  • Verified that all customers received receipts for their purchases
  • Followed merchandising guidelines to present visually appealing displays
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
  • Answered customer telephone calls promptly and in an appropriate manner
  • Always arriving 15min early for work.

Education

Red Cliffs Secondary Collage
Red Cliffs, VIC
07.2016

Certificate III in Individual Support

MADEC
Mildura, VIC

Skills

  • Customer Orientated
  • Active listening skills
  • Credit card transactions
  • Retail Sales
  • Computer literate
  • Motivated team player
  • Natural leader
  • Cash handling
  • Analyzing and resolving problems
  • Multicultural sensitivity an awareness
  • Planning and organization
  • Teamwork
  • Full License
  • Technical skills
  • Communication skills
  • Attention to detail
  • Critical thinking
  • Flexibility
  • Interpersonal skills

Certification

  • Completed certificate II in retail
  • Completed certificate I and II in equine studies
  • Level 3 First Aid
  • Food Handlers Certificate
  • Certificate III in individual support

References

  • Karen Pulham RN, 0435828471 (Former colleague at Chaffey Aged Care)
  • Bertha Nyoni (Previous Facility Manager), 0467874190, berthanaz@yahoo.com, Oasis Aged Care
  • Di Martin ( Former supervisor at Ritche's Red Cliffs) Redclffs

Timeline

Personal care attendant

Chaffey Aged Care
01.2017 - 01.2021

Cashier/Deli Assistant

Ritchie's IGA Red Cliffs
01.2013 - 12.2016

Personal care attendant

Oasis Aged Care
- Current

Red Cliffs Secondary Collage

Certificate III in Individual Support

MADEC

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Melissa Clarke