MELISSA COLLIER
Hervey Bay,QLD
Summary
I am looking to find a new challenging roll to build on my extensive range of skills and further my professional development. I am a caring, supportive and enthusiastic employee who enjoys being part of, as well as leading a successful and productive team
Overview
19
19
years of professional experience
Work History
Pathology Collector
Sullivan Nicolaides Pathology
Hervey Bay
01.2018 - Current
- Blood collection + Naso + Blood Gas + Cardiology
- Accurate labeling and recording of all specimens
- Accurate processing of patient/doctor information
- Adhere to all established protocols set for each testing requirements
- Maintain a safe environment
- Communication and interpersonal skills
- Replenishment of stock
- Courier
Manager
Ally Fashion
Toowoomba
01.2017 - 01.2018
- Customer service
- Strive to maintain a high KPI level for myself and my team
- Merchandising
- Budget administration
- Create rosters
- Implement scheduled tasks for all staff
Sales Assistant
Novo Shoes
Hervey Bay
01.2017 - 12.2017
- Customer service
- Merchandising
- Replenishment of stock
- Cash handling
Manager
Rice Furniture
Maroochydore
01.2015 - 12.2017
- Write monthly reports on store success
- Strive to maintain a high KPI level for myself and my team
- Purchasing of stock to replenish the store
- Merchandising
- Create rosters
- Implement and create a work schedule for other staff members
- Administration
- Place internal orders and arrange delivery
Sales Assistant
Downs Office Equipment and Supplies
Toowoomba
01.2015 - 12.2015
- Advise customers on selected stationery and office supplies
- Merchandising of stock and replenishing shelves
- Supply customers with quotations for requested items
- Create rosters
- Take and submit orders via phone
- Despatch / Goods-inwards
Retail Manager
Brenorrs
Roma
01.2013 - 12.2015
- Supervised daily store operations and staff performance.
- Managed inventory levels and product placement for optimal sales.
- Trained new employees on customer service and sales techniques.
- Resolved customer complaints and ensured satisfaction consistently.
- Conducted regular staff meetings to communicate goals and updates.
- Monitored inventory, cash, and payroll processes to keep location running smoothly.
Manager
Video Ezy
Roma
01.2010 - 12.2013
- Create Rosters
- Purchasing stock
- Implement and create a work schedule for other staff members
- Merchandising
- Customer service
- Banking
- Administration
Corporate Wear and Promotional Consultant / Embroidery
01.2008 - 12.2010
- Advise customers on the location, selection and price of goods available within the store, with the aim of encouraging the customer to buy and return to by in the future
- Purchasing stock
- Meet with company representatives
- Supplying quotations
- Claims department- organise the return of all damaged goods
- Participate in stocktaking
- Ordering merchandise (Ladies and men's fashion clothing and special ordered Bridal wear)
- Meet with business owners to discuss corporate wear and embroidery details
- Organise digitising for embroidery logos
- Embroidery
Employment Consultant and Receptionist
Max Employment
Roma
01.2007 - 12.2008
- Create and update client resumes and job applications
- Provide both face to face and telephone customer service
- Assist clients with barriers to gain employment
- Work with at times aggressive clients
- Greet visitors and telephone callers and find out the nature of their enquiry
- Operate telephone switch boards to connect, hold, transfer and disconnect telephone calls
- Open and deal with incoming mail, and organise outgoing mail and postage
- Marketing for service and direct job search for clients
Education
Completed year 12 - Business Communications Technology, English, Maths A, Childcare, Agricultural Science, Physical Education
SQIT Roma College
RomaCertificate III - Pathology
CaloundraSkills
- Adaptive problem solving
- Conflict resolution
- Patient preparation
- Training and mentoring
- Time management
- Document management
- Office administration
References
- Michelle Alexandre, Sullivan Nicolaides Pathology, 0434 642 208
- Kathleen Neville, Sullivan Nicolaides Pathology, 0437 340 859
Vaccinations
- Hepatitis B
- Priorix (Measles, Mumps and Rubella)
- Boostrix (Pertussis, Diphtheria, Tetanus)
Timeline
Pathology Collector
Sullivan Nicolaides Pathology
01.2018 - Current
Manager
Ally Fashion
01.2017 - 01.2018
Sales Assistant
Novo Shoes
01.2017 - 12.2017
Manager
Rice Furniture
01.2015 - 12.2017
Sales Assistant
Downs Office Equipment and Supplies
01.2015 - 12.2015
Retail Manager
Brenorrs
01.2013 - 12.2015
Manager
Video Ezy
01.2010 - 12.2013
Corporate Wear and Promotional Consultant / Embroidery
01.2008 - 12.2010
Employment Consultant and Receptionist
Max Employment
01.2007 - 12.2008
Completed year 12 - Business Communications Technology, English, Maths A, Childcare, Agricultural Science, Physical Education
SQIT Roma College