Melissa Cumming
Ingleburn,NSW
Summary
Dynamic Disability Support Worker with extensive experience at Cambre Inclusive Solutions, adept at client advocacy and crisis intervention. Proven ability to enhance patient independence through personalized care plans and effective communication. Recognized for organizing engaging recreational activities and providing compassionate emotional support, ensuring clients achieve their highest potential in daily living.
Compassionate disability support worker with several years of experience. Well-versed in helping individuals living with disabilities. Knowledgeable about providing daily living support, preparing meals and assisting with personal mobility.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Disability Support Worker
My choice care Services
Ingleburn, Nsw
02.2020 - 01.2025
- Referred client or family to appropriate community resources to obtain support for mental or physical illness.
- Assisted in developing self-care skills such as personal hygiene practices.
- Tracked patient or client care and followed through to provide service effectiveness.
- Transported patients safely to social activities and doctors appointments.
- Administered medication to patients according to strict schedules.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Assisted clients with daily living activities such as bathing, dressing, and eating.
- Facilitated communication between caregivers and clients regarding current issues or concerns related to client's health status or well-being.
- Instructed clients on proper use of adaptive equipment such as wheelchairs and walkers.
- Organized recreational and educational activities for clients according to individual needs.
- Provided information to access financial assistance, legal aid or housing.
Disability Support Worker
Cambre Inclusive solutions
Campbelltown, Nsw
01.2017 - 12.2019
- Referred client or family to appropriate community resources to obtain support for mental or physical illness.
- Assisted in developing self-care skills such as personal hygiene practices.
- Tracked patient or client care and followed through to provide service effectiveness.
- Transported patients safely to social activities and doctors appointments.
- Participated in team meetings with supervisors, doctors, nurses, therapists.
- Organized recreational and educational activities for clients according to individual needs.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Developed strategies to help individuals cope with their disability.
- Organized support groups to help families understand and support client or patient.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Advocated for clients to resolve medical or personal crises.
- Transported clients to appointments, social events, and other activities as needed.
- Educated clients on options to assist in making informed decisions.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Encouraged independence by teaching skills needed for everyday life.
- Planned and coordinated discharge from care facility to patient's home.
- Counseled clients or patients individually and in group sessions to assist recovery from illness and to adjust to life.
- Provided crisis intervention services during emergency situations.
Customer Service Manager
Fantastic Furniture
Campbelltown, Nsw
03.2011 - 11.2017
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Monitored phone calls to provide feedback and coaching.
- Recruited and trained new employees to meet job requirements.
- Audited customer account information to identify issues and develop solutions.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Delivered continuous training to associates to maximize performance and customer relations skills.
Shift Supervisor
Mcdonalds
Campbelltown
03.2008 - 05.2010
- Identified areas of improvement within the department and implemented necessary changes.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Enforced company policies fairly while maintaining an open door policy for staff concerns.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Education
High School Diploma -
Campbelltown Performing Arts High School
CampbelltownCertificate -
Campbelltown Tafe
CampbelltownSkills
- Client advocacy
- Medication administration
- Personal care assistance
- Adaptive equipment instruction
- Crisis intervention
- Resource coordination
- Patient transportation
- Activity organization
- Effective communication
- Team collaboration
- Conflict resolution
- Emotional support
- Time management
- Individual support plans
- Care documentation
- Housekeeping skills
- Emotional support & companionship
- Mobility support
- Housekeeping and meal preparation
- Resilience and stamina
- Hearing impairment support
- Disability services
- Recreational activities
- Toileting assistance
- Lifestyle support
- Grooming support
- Palliative care
- Family liaison
- Long-term care
- Risk assessments
- Empathy and patience
- Meal planning
- Client transportation
- Incident reports
- Creative thinking
- Report writing
- Respite care
- Boundary setting
- Feeding assistance
- Dressing assistance
- Recordkeeping proficiency
- Health and safety
- Family communication
- Home healthcare services
- Transportation assistance
- Hospice care
- Individualized support plans
- Flexible schedule
- Therapeutic interventions
- Positive reinforcement
- Independent living support
Certification
- Enteral feeding management certified
- Epilepsy and Midazolam certified
- Mealtime management
- Diabetes management
- Subcutaneous Injection Certified
Timeline
Disability Support Worker
My choice care Services
02.2020 - 01.2025
Disability Support Worker
Cambre Inclusive solutions
01.2017 - 12.2019
Customer Service Manager
Fantastic Furniture
03.2011 - 11.2017
Shift Supervisor
Mcdonalds
03.2008 - 05.2010
High School Diploma -
Campbelltown Performing Arts High School
Certificate -
Campbelltown Tafe