Melissa Daniel

• Managed day-to-day operations of the hotel to meet performance, compliance, quality and service expectations.
• Maintaining safety in the workplace including OWHS and OLGR compliance incident reporting safety pack completion
• Assists with the VM with implementing team development plans and training handbooks,fostering a positive culture and work environment that delivers the businesses purpose and values.
• Function Manager- all aspects of functions
• Rostering,Payroll and labour control,Hiring,Ordering,Stocktakes,Food safety checks,Training in all areas of hotel (gaming,tab,keno,food and beverage)
• Maitre D of Fiascos full table service restaurant with A-La-Carte dining
• Gaming clearances, EOW/EOM compliance paperwork.(Max Gaming) Bally,basic maintenance of machines
• Gaming Supervisor-overseeing all compliance training is adhered to by the Gaming Act,OLGR and company policies.
• Collaborated with senior management to develop strategic plans for sales growth of business and meet targets with GP, forecasting labour control.

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• Managing the daily operations of the hotel
• Rostering and labour forecast
• Payroll
• Hiring,training and KPI and performance reviews
• Ordering and stocktakes
• Invoicing, administration duties for daily reconciliation
• Gaming clearances, eow/eom, all regulatory paperwork completion of reports (Wildcat/MaxGaming)
• Safety and compliance with full understanding of OLGR,council, Fire safety and regulator visits.
• Overseeing Food and beverage service, standards and quality for the restaurant and bars with help implementing menu planning.
• Organization of functions, fundraising and executing events to meet budgets and profits.
• Liag member

• General runnings of daily operations of the hotel open/closes
• Supervised and coordinated team members to provide training guidance and support to maximize performance outcomes
• Hiring and roster planning
• Stocktakes and stock control and ordering
• Overseeing large tab,gaming and keno operations with guidance of gaming manager.
• Till reconciliation, daily paperwork and finalizing end of night trade.
• Hotel compliance, regulatory gaming, liquor act and policy procedures
• Running promotions (Jag the Joker, Footy Tipping, Punters Club and charity fundraisers
• Accommodation Manager- Bookings, checkins/outs,guest services and requests, Expedia and Booking Button (IDPMS)rolling day and daily reconciliation including all required compliance paperwork
• Barista experience