MELISSA DAVIDSON
Norman Park,QLD
Summary
Proactive administrative officer with over seven years of experience in healthcare and banking. Skilled in team collaboration, problem-solving, and generating reports to assist executive decision-making. Eager to contribute to a positive work environment and support organizational growth.
Overview
20
20
years of professional experience
Work History
Wesley Breast Clinic Admin Officer
Uniting Health Care, Wesley Hospital
Auchenflower, QLD
03.2018 - Current
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Greeted patients/visitors warmly upon arrival at office reception area.
- Maintained positive working relationship with fellow staff and management.
- Performed data entry tasks including entering financial transactions into the company's accounting system.
- Offered reception coverage to relieve staff during absences or breaks.
- Supported senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
- Developed administrative team to support corporate growth and objectives.
- Answered phone inquiries, directed calls and took messages.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
Concierge
Commonwealth Bank
Carindale, QLD
01.2006 - 01.2018
- Assisted clients with inquiries and provided information on banking products.
- Resolved client complaints and escalated issues to appropriate departments.
- Maintained knowledge of bank services to provide accurate information to customers.
- Collaborated with team members to enhance service delivery and client satisfaction.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Arranged for translators and other special services for guests.
Education
High School Diploma -
Tyndale Christian School
Adelaide11-1990
Skills
- Data entry
- Reception coverage
- Customer service
- Problem solving
- Conflict resolution
- Time management
- Relationship building
Affiliations
- Completed 4 Marathons
- Several 1/2 Marathons
- 96kms Kokoda Gold Coast Trek (Twice)
- 48kms Kokoda Gold Coast Trek (5 times)
Timeline
Wesley Breast Clinic Admin Officer
Uniting Health Care, Wesley Hospital
03.2018 - Current
Concierge
Commonwealth Bank
01.2006 - 01.2018
High School Diploma -
Tyndale Christian School
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