Summary
Overview
Work History
Education
Skills
Timeline
Generic

MELISSA DAY

Warragul,VIC

Summary

Accomplished achiever with a high level of experience predominately in management and operations, I am highly organized and can multi-task in a fast-paced work environment. Resourceful, adaptable and a goal-oriented, thrive under pressure, and professional with good decision-making skills. Can produce innovative ideas and execute accordingly. I'm energetic ,passionate and hardworking. Work efficiently alone and in a team environment and have exceptional training skills. I'm willing to try anything and to learn, I love a challenge and most of all to succeed. Im extremely capable in all environments, and a quick learner. I believe i can be an asset to any team or employer. Roles i would love to be considered for are, Management, Operations, Disability, Sales and Recruitment. But i am open to trying anything, and willing to learn. Seasoned Operations Manager and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach

Overview

28
28
years of professional experience

Work History

Administrative Manager

Render One / Render Concept Solutions
01.2008 - Current
  • Delivered exceptional customer support
  • Utilized strong product knowledge, marketing skills, and proficiency in basic rendering to effectively order and supply materials for client quotations as well as measure and prepare the quotations.
  • Drove efficient management of company's payroll and purchasing processes
  • Ensured timely preparation and submission of quotes and invoices to clients
  • This is my families business and I currently only work about 5 hours a week, this is after hours
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations

Operations Manager / Maintenance Manager

The Summit Adventure Camp
02.2019 - 08.2024
  • Effectively coordinated rosters for staff and volunteers, streamlining operations.
  • Implemented effective strategies to enhance inventory management and facilitate timely delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Provided senior management with analysis and reports on key performance metrics.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Identified and rectified unauthorized, unsafe, or ineffective practices.
  • Led initiatives to enhance processes, leading to improved productivity and decreased operational expenses.
  • Assisted in recruiting, hiring and training of team members.
  • Provided detailed reports of issues to upper level management.
  • Efficiently managed purchasing, sales, marketing, and customer account operations.
  • Successfully reduced expenses and maximized profit by negotiating competitive prices with both customers and vendors.
  • Identified recurring issues through thorough root cause analysis and implemented long-term solutions to minimize future disruptions.
  • Documented inventory of spare parts to enable tracking history and maintain accurate records.
  • Collaborated with other departments to verify completion of maintenance tasks.
  • Created and submitted detailed reports to highlight maintenance activities and equipment performance.
  • Efficiently negotiated contracts with vendors for the cost-effective procurement of parts and services while fostering strong working relationships.

Event Marketing Coordinator / Yearly Event

The Summit - Trafalgar East
02.2015 - 04.2023
  • Coordinated and participated in promotional activities
  • Cultivated and managed relationships with key clients, vendors, and community partners
  • Collaborated with local businesses to secure valuable third party promotions
  • Implemented comprehensive marketing plans to reach a diverse range of customers through various channels
  • Managed all aspects of the organization, setup, and execution for event Summit Survivor.
  • Recruited rostered and organised the 100 staff needed for the event
  • Streamlined operations by effectively coordinating rosters for staff and volunteers.
  • Obtain required permits to hold the event hosting upto and above 2000 people from council, submitted for approval,
  • Managed the overall running of the day, including merchandise, tickets, vendors, staff , fist aid, and cash takings

Store Manager

House
01.2015 - 01.2017
    • Streamlined operations by effectively coordinating rosters for staff and volunteers.
    • Assisted with hiring, training and mentoring new staff members.
    • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
    • Completed point of sale opening and closing procedures.
    • Rotated merchandise and displays to feature new products and promotions.
    • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
    • Accomplished multiple tasks within established timeframes.
    • Improved customer satisfaction through staff training in customer service and product knowledge.
    • Approved regular payroll submissions for employees.

Store Manager

Bacchus Distillery - Bangholme
01.2010 - 11.2010
  • Developed effective employee rosters, trained sales personnel, and monitored budgets/KPIs as the Sales & Marketing Manager at Bacchus Distillery.
  • Implemented effective quality control measures to ensure product standards were met in a retail setting.

Sales Manager

Ski And Board World - Berwick
01.2007 - 01.2010
  • Planned and directed staff training and performance evaluations
  • Developed quarterly and annual sales department budgets
  • Trained all incoming sales team members
  • Contacted customers by phone and email in response to inquiries
  • Promptly resolved all customer requests, questions and complaints
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
  • Stocked shelves and supplies and organized displays
  • Organized racks and shelves to maintain the visual appeal of the store
  • Developed positive customer relationships through friendly greetings and excellent service
  • Implement and Achieve KPIs
  • Daily Reconciliation.

Sales and Marketing

Bacchus Distillery - Bangholme
01.2005 - 01.2006
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies
  • Planned and directed staff training and performance evaluations
  • Trained all incoming sales team members
  • Contacted customers by phone and email in response to inquiries
  • Promptly resolved all customer requests, questions and complaints
  • Brand Launch Quality Control RSA Store fit out and set up Rental Applications Bookings/amendments

Store Manager/ Trainer

Westco - Various Locations
01.2000 - 01.2002
  • Greeted customers and ascertained customers' needs
  • Helped customers with questions, problems and complaints in person and via telephone
  • Stocked shelves and supplies and organized displays
  • Developed positive customer relationships through friendly greetings and excellent service
  • Interviewed job candidates and made staffing decisions
  • Counted cash drawers and made bank deposits
  • Hired, trained and evaluated personnel in sales and marketing
  • Daily Reconciliation
  • Budgets/KPIs.

Branch Operator

Delta/Europcar - Frankston/Dandenong
01.1997 - 01.2000

Store Manager

Planet Surf
  • Planned and directed staff training as well as performance evaluations.
  • Conducted comprehensive training for new sales team members
  • Ensured timely resolution of customer requests, questions, and complaints.
  • Cultivated lasting business growth through effective customer and community relationship-building.
  • Attended sales training camp and implemented best practices leadership at the company
  • Managed store merchandising, staff rostering, and daily budgets/KPIs to optimize efficiency and productivity.

Logistics and Machine Operator

Australia Post - Rowville
  • Communicated with dispatchers, warehouses and customers regarding outgoing orders
  • Collated components for assembly
  • Responsible for achieving production requirements
  • Ensured that all health and safety guidelines were followed
  • Estimated costs and set quality standards
  • Made sure that products were produced on time and are of good quality
  • Collated components for assembly
  • Machine operator of - Crown power lift, Impresstik, Section Joiner, Kalfass-Express Post, Ink Jet, Window Facer, Plastic Wrap Pick/Packing Basic SAP experience Logistics and Consignment 5s trained

Education

High School Diploma -

Frankston High School
Vic

Skills

  • Excellent verbal communication
  • Proven ability to problem solve
  • Attention to detail
  • Ability to work under pressure
  • Approachable
  • Customer awareness and commitment
  • Motivator
  • Confident in Conflict resolution
  • Organisational skills
  • Team leader
  • Budgeting and finance
  • Data management
  • Process implementation
  • Quality researching
  • Competent in all aspects of operations, management and retail

Timeline

Operations Manager / Maintenance Manager

The Summit Adventure Camp
02.2019 - 08.2024

Event Marketing Coordinator / Yearly Event

The Summit - Trafalgar East
02.2015 - 04.2023

Store Manager

House
01.2015 - 01.2017

Store Manager

Bacchus Distillery - Bangholme
01.2010 - 11.2010

Administrative Manager

Render One / Render Concept Solutions
01.2008 - Current

Sales Manager

Ski And Board World - Berwick
01.2007 - 01.2010

Sales and Marketing

Bacchus Distillery - Bangholme
01.2005 - 01.2006

Store Manager/ Trainer

Westco - Various Locations
01.2000 - 01.2002

Branch Operator

Delta/Europcar - Frankston/Dandenong
01.1997 - 01.2000

Store Manager

Planet Surf

Logistics and Machine Operator

Australia Post - Rowville

High School Diploma -

Frankston High School
MELISSA DAY