Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MELISSA DAY

Warragul,Australia

Summary

Dynamic Support Worker with demonstrated expertise at The Summit Adventure Camp, specializing in event coordination and community outreach. Proven ability to enhance client independence through personalized support and effective communication strategies. Adept at training and recruitment, consistently achieving high satisfaction levels while managing diverse needs and fostering positive relationships. Currently a business owner in the building trades industry, leveraging skills in retail management, purchasing, and merchandising to drive operational success.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Support Worker

Name on request
Warragul, VIC
10.2024 - Current
  • Evaluated and addressed individual client needs and concerns.
  • Assisted and advocated for clients obtaining financial resources and government entitlements.
  • Implemented behavior management plans for clients with challenging behaviors.
  • Supported clients' social, physical and emotional needs to help integrate into local community.
  • Monitored and reported changes in clients' health, behavior, and needs to supervisory staff.
  • Acted as role model for clients by exhibiting positive behaviors.
  • Delivered tailored support to clients with diverse needs, including those with physical disabilities, mental health conditions, and learning difficulties.
  • Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
  • Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
  • Supported clients with mobility needs, including the use of wheelchairs and transfers.
  • Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
  • Accompanied clients to medical appointments and assisted them with their daily needs.
  • Managed challenging behavior from clients in a calm manner by utilizing de-escalation techniques.
  • Identified needs of customers promptly and efficiently.

Company Owner

Render Concept Solutions
Warragul, Australia
01.2008 - Current
  • Empowered unconventional candidates through dedicated instruction.
  • Earned commendations through successful contributions.
  • Developed strong expertise in product knowledge and technical understanding within the trades industry.
  • Utilized Hazard Co guidelines to maintain compliance in safety practices.
  • Ensure efficient operation of systems handling payroll, procurement, and costs.
  • Upheld excellent standards in maintaining professional relationships.
  • Conducted contract negotiations while upholding quality control measures.
  • Established a robust network of industry contacts to drive business growth.
  • Provided advertising, logo creation, and design support in partnership with branding firms.
  • Honored on company plaque for upholding values and notable accomplishments.
  • Ensured teams had all necessary resources to operate at peak performance.
  • Assisted in empowering members of a disability support group through effective management strategies once employed.

Operations Manager / Maintenance Manager

The Summit Adventure Camp
Trafalgar East, Australia
02.2018 - 08.2024
  • Effectively coordinated and delegated tasks to the maintenance team, including rostering and job allocations
  • Managed and completed all pre property checks and damage reports, and continuously updating and improving their systems
  • Performance of organizational skills and ability to prioritize tasks were invaluable to the organization
  • A valued team member who contributed to the company's success
  • Successfully reduced expenses and maximized profit by negotiating competitive prices with both customers and vendor
  • Passionate and dedicated with an ability to react and resolve conflict or issues
  • Managed insurances and claims for the company
  • Confident and driven, skilled event manager / coordinator able to overcome challenges with ease, implemented and continued to grow and make improvements every year, achieving success
  • Collaborated with local businesses to secure valuable third party promotions
  • Implemented comprehensive marketing plans to reach a diverse range of customers through various channels
  • Managed all aspects of the event including, staff, logistics, allocations, and vendors with exceptional execution and planning
  • Recruited, roistered, coordinated and briefed 100+ staff for all areas of the event
  • Before, during and after
  • Applied and obtained approval from council, for permits needed for the event, including insurance for patrons and participants, safety and risk assessments, car parking, and liquor licensing
  • Successfully building the attendance in patrons to 2000+ each year for the event
  • Managed and delegated the maintenance and all works needed required prior and during the event, oversaw all the set up, merchandising, tickets, vendors, staff, first aid, training in use of 2 way radios and cash takings and handling
  • Designed logos and slogans for each year's event and organized the production, time meet deadlines
  • Streamlined operations by effectively coordinating rosters for staff
  • Lead the hiring, training and mentoring of new staff members
  • Maintained inventory levels to high standard achieving above the company standards in stock take results
  • Completed point of sale opening and closing procedures
  • Rotated merchandise and displays to feature new products and promotions
  • Conducted and undertook regular performance reviews for staff members, providing constructive feedback and opportunities for growth
  • Completed tasks efficiently and within given timeframes

Event Marketing Coordinator / Yearly Event House - Store Manager

The Summit
Trafalgar East, Australia
02.2015 - 04.2023
  • Achieved up to 3000 attendees annually by efficiently managing and organizing the event.
  • Managed recruitment, briefing, and assignment of more than 100 personnel.
  • Facilitated partnerships to enhance funding for events.
  • Cultivated strong connections with key vendors, sponsors, and community leaders.
  • Organized staff meetings to allocate tasks and review checklists.
  • Coordinated and monitored event milestones, making sure every task was achieved on time.
  • Addressed unforeseen challenges during events to uphold participant satisfaction.
  • Fostered connections that resulted in long-term relationships with various partners.
  • Conceptualized themes and organized decor elements along with audio-visual systems for effective promotion.
  • Adopted sustainable measures in executing events, lowering environmental impact.
  • Managed vendor relationships to guarantee on-time arrival of event materials.
  • Supervised event staff and volunteers, ensuring exceptional service through training.
  • Facilitated the acquisition of event permits by completing necessary paperwork with council.
  • applied and obtained liquor license
  • assisted first aid vic with their needs and communication plans for the day

Store Manager

Planet Surf
Melbourne, Australia
01.2015 - 11.2017
  • Enhanced customer satisfaction by training staff in customer service.
  • Approved regular payroll submissions for employees
  • Awarded top sales person and also best performing store in the company several times, receiving recognition and monetary bonuses
  • Duties included, opening and closing of the store
  • Regular hiring and training for the store and others in the company, some who went on to greater positions in the company
  • Excelled in merchandising, and achieved and maintained monthly shop inspection reports
  • Purchasing officer for the company in women's apparel
  • Achieved highly in the daily, weekly and monthly budgets and KPI's
  • Exceptional, organizational and prioritizing skills
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
  • Passionately and efficiently worked on the business even before opening its doors to the public, from the ground up, creating everything needed to run a successful business, including marketing and POS systems, training etc
  • Data input for all merchandise to prepare for sale
  • Responsible for the merchandising and the racking system set up, before and during opening
  • Passionately introduced and organized a new rental/hire concept dedicated to its own floor
  • Planned and directed staff training and performance evaluations
  • Developed quarterly and annual sales department budgets
  • Trained all incoming sales team members
  • Contacted customers by phone and email in response to inquiries
  • Promptly resolved all customer requests, questions and complaints
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practice

Sales Manager

Ski And Board World
Berwick, Australia
01.2015 - 08.2017
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Achieved company growth and brand development through market expansion and sales.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Established relationships with key clients, while maintaining existing customer base.
  • Coached, developed and motivated team to achieve revenue goals.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Managed daily operations of sales department, including supervision of staff members.

Education

Event Marketing Coordinator

The Summit
Trafalgar East
04.2023

Store Manager

House
Morwell
01.2017

High School Diploma -

Frankston High School
Frankston, Vic
11.1995

Skills

  • Event Coordination
  • Adaptability
  • Customer service / management
  • training and recruitment
  • Documentation skills
  • Daily living assistance
  • Transportation assistance
  • Trauma-informed care
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills
  • Community outreach
  • Self motivation
  • Professionalism
  • Problem solving skills
  • attention to detail

Certification

  • Current working with children's check
  • NDIS screening check
  • Police Check
  • First aid and assist to save a life and cpr certified
  • NDIS Orientation modules completed and certified

Timeline

Support Worker

Name on request
10.2024 - Current

Operations Manager / Maintenance Manager

The Summit Adventure Camp
02.2018 - 08.2024

Event Marketing Coordinator / Yearly Event House - Store Manager

The Summit
02.2015 - 04.2023

Store Manager

Planet Surf
01.2015 - 11.2017

Sales Manager

Ski And Board World
01.2015 - 08.2017

Company Owner

Render Concept Solutions
01.2008 - Current

Event Marketing Coordinator

The Summit

Store Manager

House

High School Diploma -

Frankston High School

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