Melissa De Beer

• Streamlined store operations for increased efficiency, implementing new processes and procedures.
• Written and verbal customer service.
• Participated in weekly management team meetings.
• Managed POS systems.
• Implemented an efficient filing system.
• Logged and tracked stock deliveries to ensure arrival of all freight.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment, evaluating OHS standards for customers and employees.
• Met weekly, monthly and quarterly sales targets and KPIs.
• Fostered a positive work environment by forming strong relationships between team members through team-building and consistent appraisal of individual achievements.
• Managed inventory levels.
• Coached sales assistant team in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Trained and guided team members to maintain high productivity and performance metrics.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Approved regular payroll submissions for employees.
• Assisted in recruiting, hiring and training of team members.
• Creating and publication of rosters to ensure optimal coverage during peak trade.

• Support for Store Manger alleviating workload and assisting in overall store operations.
• Offered customer service training.
• Assisting in staff training and Hiring.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.

(As noted in my work history I took a break between February - June 2022 where I moved into a full time position at Specsavers and rejoined Kathamndu when a full time position was offered to me)

• Supported store management with administrative tasks.
• Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Recommended complementary purchases to customers, increasing revenue.
• Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.

• Welcomed and signed in customers upon arrival to their appointments.
• Made bookings for all customer appointments recording their medical related histories.
• Called customers to confirm booking and inform them of important information in regards to their appointments.
• Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
• Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
• Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
• Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
• Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
• Serviced, repaired and maintained ophthalmic equipment to keep instruments and tools in good condition.

• Built rapport with customers through engaging conversations about their interests and preferences.
• Stayed current on industry trends, allowing for informed suggestions based on customer needs or preferences.
• Utilized upselling techniques to promote additional products and increase sales.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Assisted with merchandising tasks, creating attractive displays that showcased products effectively.
• Managed efficient cash register operations.
• Developed strong rapport with customers and created positive impression of business.