Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Donovan

25 Credlin Street, South Mackay,QLD

Summary

I am organised and dependable in any role as well as successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking to seek and maintain full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

CST

Occupational Therapy Mackay
11.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organised and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organisational and time management skills while managing multiple projects.

Practice Manager

Integrate
08.2018 - 11.2022
  • Opening and closing of practice and setting up procedures for all staff to follow
  • Managed daily practice operations to optimise appointment scheduling, patient records management and billing functions.
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
  • Developed close working relationships with all staff.
  • Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
  • Ordered all office supplies and kept check on inventory levels.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Developed policies and procedures for effective practice management.
  • Supervised team of 7 office personnel.
  • Coordinated with Chiropractors to optimise appointment schedules and maximize daily patient flow.
  • Trained newly hired team members on office procedures and computer system.
  • Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Communicated closely with patients, ensuring medical information was kept private.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Ordered all practice supplies and kept check on inventory levels.
  • Removed trash and straightened counters to keep practice area clean and neat.
  • Collaborated with practice owner to maintain daily operations.

Executive Manager

Westfund Eye Care
11.2012 - 10.2017
  • Increased overall team productivity by implementing innovative management strategies and streamlining communication channels.
  • Enhanced operations and implemented technological innovations in collaboration with senior leadership.
  • Implemented data-driven decision-making processes to drive continuous improvement in overall company performance.
  • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
  • Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
  • Improved brand awareness by monitoring marketing campaigns and fostering membership acquisitions and business development.
  • Successfully navigated complex regulatory environments to ensure compliance with all relevant laws and industry standards, mitigating potential legal risks.
  • Supported regulatory compliance by overseeing audits to verify protocol adherence.
  • Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
  • Championed corporate social responsibility initiatives that resulted in positive community impact while bolstering company reputation.
  • Evaluated and decided upon key investments in equipment, infrastructure and talent.
  • Spearheaded talent acquisition efforts to attract top talent from diverse backgrounds by leveraging industry knowledge and professional networks.
  • Fostered a collaborative work environment through regular team-building activities designed to enhance interpersonal relationships.
  • Built and deepened relationships with internal and external personnel to enhance client retention and growth plans.
  • Oversaw product delivery and shipping operations to reduce shipment turnaround times and streamline warehouse workflows.
  • Optimized supply chain operations through rigorous analysis of inventory levels, production schedules, and shipping logistics for enhanced cost control.
  • Managed budget planning and financial forecasting, ensuring optimal resource allocation for maximum return on investment.
  • Led cross-functional teams through strategic initiatives, resulting in improved operational efficiency and reduced costs.
  • Developed long-term business plans for sustained company growth, leading to an increase in market share and profitability.
  • Coordinated team schedules to keep shifts properly staffed during busy periods.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
  • Improved employee retention rates with the development of comprehensive training programs and targeted performance incentives.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Reported issues to higher management with great detail.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Multi Store Manager

Luxottica
06.2009 - 11.2012
  • Maintained a high level of product knowledge across various categories to effectively guide staff members in assisting customers.
  • Increased overall store performance by implementing effective sales strategies and staff training programs.
  • Achieved consistent sales growth across multiple locations through proactive team leadership and effective marketing initiatives.
  • Implemented loss prevention measures for minimized shrinkage and increased profitability.
  • Optimized store layouts for increased foot traffic and maximized sales potential.
  • Collaborated with corporate teams to ensure brand consistency and adherence to company policies across all locations.
  • Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for professional development.
  • Reduced employee turnover rates with comprehensive onboarding processes, ongoing training, and supportive management practices.
  • Addressed escalated customer concerns promptly with appropriate resolutions to maintain positive customer experiences.
  • Managed budgets, financial reporting, and forecasting for multiple stores, ensuring cost-effective operations and sustained revenue growth.
  • Successfully opened new store locations, coordinating hiring, staff training, merchandising setup, and grand opening events.
  • Ensured compliance with labor laws, health regulations, safety guidelines within each location.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Recommendation and training of specific lenses, lens coatings and frames to suit customer needs.
  • Sell goods such as contact lenses, spectacles, sunglasses, and other goods related to eyes in general

Education

High School Diploma -

St Patricks College Mackay
Mackay, QLD

Double Diploma of Human Resource Management & Lead - Human Resource & Leadership

College For Adult Learning
On-line
2026

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Flexible and Adaptable
  • Dependable and Responsible
  • Multitasking Abilities
  • Critical Thinking
  • Organisational Skills
  • Calm Under Pressure

Timeline

CST

Occupational Therapy Mackay
11.2022 - Current

Practice Manager

Integrate
08.2018 - 11.2022

Executive Manager

Westfund Eye Care
11.2012 - 10.2017

Multi Store Manager

Luxottica
06.2009 - 11.2012

High School Diploma -

St Patricks College Mackay

Double Diploma of Human Resource Management & Lead - Human Resource & Leadership

College For Adult Learning

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Melissa Donovan