Melissa Drysdale
Mackay,QLD
Summary
Professional Skills Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Administration Manager
Hitachi
2022.04 - Current
- Administer yearly expense budget to manage office and building requirements - service contracts,Operational costs and supply replenishment
- Provide hands-on management of office operations, strengthened processes and interdepartmental culture
- Manage a team of two in accounts payable and account receivable functions
Service Administrator/Inductions /BHP
Hitachi, Warranty
2020.09 - 2022.04
- Management of HCA’s LMS training system and customer contract management systems
- Ensuring all training and mine site inductions are current, and scheduled for renewal to ensure ongoing compliance with site based requirements
- Overall vehicle management
- Process, prepare and monitor of BHP warranty claims
- Developing and carrying out measures to improve safety by being a part of the WHS Committee
- Assisting the Service Manager with financial reporting
- General administration duties as required to assist the Service Department
Warranty/Service Administrator
Hitachi
2019.03 - 2020.09
- Analyze problems, identify trends and develop strategies for maximizing the claim process
- Review all work orders for accuracy and legibility according to the policies and procedures prior to submission
- Provide weekly reports to Service Manager and CSR’s of claim statuses
- WIP Maintenance
- Processing time sheets
- Payroll
- Raising Work orders
- Invoicing (creating invoices for our customers and processing supplier invoices)
- Administrative duties (ie
- Answering phone calls, responding to emails, data entry, scanning, filing etc)
Administration Officer
SPOTLESS-GROSVENOR VILLAGE
2018.06 - 2019.03
- Assisting the Village Manager and other contract managers in the collection,collation, processing and reporting of data relevant to the contract provision to both internal and external clients
- Perform general office duties: data entry, filing, invoicing,IRIMS
- Manage Reservations and outlook
- Receipt goods and raise purchase orders as required through MDO and SAP
- Working in a fast paced office adhering to tight time frames
Business Support Officer
Midmed
2017.05 - 2018.06
- Providing personal assistance to the Finance/Admin Manager and Managing Director
- Supporting the delivery of customer service and assist the team to maximize every business opportunity
- Completing daily sales orders, invoices and purchase orders
- Assisting Management with tenders
- Maintaining Stock and inventory
- Generate weekly sales reports
- Purchasing and Logistics of Local & International Suppliers
Receptionist
Edge Apartments
2016.08 - 2017.12
- Organizing guest arrivals and departures
- Managing guest enquiries and complaints
- Manage Incoming reservations & Checkouts accordingly
- Accounts & bank reconciliation
- Report directly to General Manager
- Building rapport with guests and clients
Receptionist
BLACK IRON GYM & FITNESS
2017.01 - 2017.05
- Building rapport with members and potential clients
- Perform general Reception duties and membership sales
- Instructing classes
- Writing programs
- Maintaining equipment
Admin/Sales Assistant
WORLD GYM
2016.01 - 2016.07
- Sales of Memberships, Supplements and Merchandise
- Building rapport with members
- Outreach and marketing of the club
- Achieving daily and monthly sales targets set by management
Guest Experience Manager
QUEST APARTMENTS
2015.12 - 2016.02
- Maintaining a professional presentation, representing the Quest Brand whilst assisting guests and potential clients
- Organizing guest arrivals and departures
- Managing guest enquiries and complaints
- Manage Incoming reservations & Checkouts accordingly
- Reporting directly to the General Manager
- Building rapport with guests and clients
Team Leader
QUEST APARTMENTS
2015.12 - 2016.02
- Managing Front Reception staff
- Conduct training for all new staff
- Plan and implement team meetings
- Monitor and assess team performance
- Execute Guest Experience Manager duties
- Key Achievements:
- Received a promotion after six months being with Quest as the Conference and Events Assistant Coordinator
- Received a Promotion after being with Quest a year as the Front Office Team Leader
Skills
- Exceptional computer program skills
- Strong Interpersonal skills
- Excellent communicator
- Strong administrative skills
- Ability to work under pressure
- Self motivated
- Proficient with Customer Relationship Management
Timeline
Administration Manager
Hitachi
2022.04 - Current
Service Administrator/Inductions /BHP
Hitachi, Warranty
2020.09 - 2022.04
Warranty/Service Administrator
Hitachi
2019.03 - 2020.09
Administration Officer
SPOTLESS-GROSVENOR VILLAGE
2018.06 - 2019.03
Business Support Officer
Midmed
2017.05 - 2018.06
Receptionist
BLACK IRON GYM & FITNESS
2017.01 - 2017.05
Receptionist
Edge Apartments
2016.08 - 2017.12
Admin/Sales Assistant
WORLD GYM
2016.01 - 2016.07
Guest Experience Manager
QUEST APARTMENTS
2015.12 - 2016.02
Team Leader
QUEST APARTMENTS
2015.12 - 2016.02