Summary
Overview
Work History
Skills
Timeline
Generic

Melissa Drysdale

Mackay,QLD

Summary

Professional Skills Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Administration Manager

Hitachi
04.2022 - Current
  • Administer yearly expense budget to manage office and building requirements - service contracts,Operational costs and supply replenishment
  • Provide hands-on management of office operations, strengthened processes and interdepartmental culture
  • Manage a team of two in accounts payable and account receivable functions

Service Administrator/Inductions /BHP

Hitachi, Warranty
09.2020 - 04.2022
  • Management of HCA’s LMS training system and customer contract management systems
  • Ensuring all training and mine site inductions are current, and scheduled for renewal to ensure ongoing compliance with site based requirements
  • Overall vehicle management
  • Process, prepare and monitor of BHP warranty claims
  • Developing and carrying out measures to improve safety by being a part of the WHS Committee
  • Assisting the Service Manager with financial reporting
  • General administration duties as required to assist the Service Department

Warranty/Service Administrator

Hitachi
03.2019 - 09.2020
  • Analyze problems, identify trends and develop strategies for maximizing the claim process
  • Review all work orders for accuracy and legibility according to the policies and procedures prior to submission
  • Provide weekly reports to Service Manager and CSR’s of claim statuses
  • WIP Maintenance
  • Processing time sheets
  • Payroll
  • Raising Work orders
  • Invoicing (creating invoices for our customers and processing supplier invoices)
  • Administrative duties (ie
  • Answering phone calls, responding to emails, data entry, scanning, filing etc)

Administration Officer

SPOTLESS-GROSVENOR VILLAGE
06.2018 - 03.2019
  • Assisting the Village Manager and other contract managers in the collection,collation, processing and reporting of data relevant to the contract provision to both internal and external clients
  • Perform general office duties: data entry, filing, invoicing,IRIMS
  • Manage Reservations and outlook
  • Receipt goods and raise purchase orders as required through MDO and SAP
  • Working in a fast paced office adhering to tight time frames

Business Support Officer

Midmed
05.2017 - 06.2018
  • Providing personal assistance to the Finance/Admin Manager and Managing Director
  • Supporting the delivery of customer service and assist the team to maximize every business opportunity
  • Completing daily sales orders, invoices and purchase orders
  • Assisting Management with tenders
  • Maintaining Stock and inventory
  • Generate weekly sales reports
  • Purchasing and Logistics of Local & International Suppliers

Receptionist

Edge Apartments
08.2016 - 12.2017
  • Organizing guest arrivals and departures
  • Managing guest enquiries and complaints
  • Manage Incoming reservations & Checkouts accordingly
  • Accounts & bank reconciliation
  • Report directly to General Manager
  • Building rapport with guests and clients

Receptionist

BLACK IRON GYM & FITNESS
01.2017 - 05.2017
  • Building rapport with members and potential clients
  • Perform general Reception duties and membership sales
  • Instructing classes
  • Writing programs
  • Maintaining equipment

Admin/Sales Assistant

WORLD GYM
01.2016 - 07.2016
  • Sales of Memberships, Supplements and Merchandise
  • Building rapport with members
  • Outreach and marketing of the club
  • Achieving daily and monthly sales targets set by management

Guest Experience Manager

QUEST APARTMENTS
12.2015 - 02.2016
  • Maintaining a professional presentation, representing the Quest Brand whilst assisting guests and potential clients
  • Organizing guest arrivals and departures
  • Managing guest enquiries and complaints
  • Manage Incoming reservations & Checkouts accordingly
  • Reporting directly to the General Manager
  • Building rapport with guests and clients

Team Leader

QUEST APARTMENTS
12.2015 - 02.2016
  • Managing Front Reception staff
  • Conduct training for all new staff
  • Plan and implement team meetings
  • Monitor and assess team performance
  • Execute Guest Experience Manager duties
  • Key Achievements:
  • Received a promotion after six months being with Quest as the Conference and Events Assistant Coordinator
  • Received a Promotion after being with Quest a year as the Front Office Team Leader

Skills

  • Exceptional computer program skills
  • Strong Interpersonal skills
  • Excellent communicator
  • Strong administrative skills
  • Ability to work under pressure
  • Self motivated
  • Proficient with Customer Relationship Management

Timeline

Administration Manager

Hitachi
04.2022 - Current

Service Administrator/Inductions /BHP

Hitachi, Warranty
09.2020 - 04.2022

Warranty/Service Administrator

Hitachi
03.2019 - 09.2020

Administration Officer

SPOTLESS-GROSVENOR VILLAGE
06.2018 - 03.2019

Business Support Officer

Midmed
05.2017 - 06.2018

Receptionist

BLACK IRON GYM & FITNESS
01.2017 - 05.2017

Receptionist

Edge Apartments
08.2016 - 12.2017

Admin/Sales Assistant

WORLD GYM
01.2016 - 07.2016

Guest Experience Manager

QUEST APARTMENTS
12.2015 - 02.2016

Team Leader

QUEST APARTMENTS
12.2015 - 02.2016

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Melissa Drysdale