Melissa Eastburn
Traralgon,VIC
Summary
Proven leader in the beauty industry, customer services, adept at business management and providing beauty services to a high standard. Proving loyalty to employer and clientele. At C'est si bon, spearheaded initiatives that significantly enhanced customer retention and satisfaction. Skilled in financial management and customer service, demonstrating a commitment to excellence and a knack for fostering strong relationships.
Overview
12
12
years of professional experience
Work History
Salon Owner/Operator
Self Employed
Traralgon, VIC
02.2015 - Current
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients.
- Ensured compliance with local shire regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
Manager of Beauty Salon
Debbie Macqueen
Traralgon, VIC
02.2012 - 02.2015
- Maintained a clean, safe, and welcoming environment for clients and employees alike.
- Resolved employee conflicts and maintained a positive work atmosphere through effective communication.
- Aided in Recruiting several new, successful team members while in this job role.
- Established strong relationships.
Education
Certificate III - Beauty Services
Central Gippsland Institute of TAFE
Traralgon, VIC11.2009
Year 11 Pass -
Traralgon College
Traralgon, VIC2006
Skills
- Customer Service
- Appointment Scheduling
- Business Management
- Financial Management
- Purchasing and planning
- Providing Beauty services to a high standard
Voulenteer
Basketball Coach.
2024- Present
Timeline
Salon Owner/Operator
Self Employed
02.2015 - Current
Manager of Beauty Salon
Debbie Macqueen
02.2012 - 02.2015
Certificate III - Beauty Services
Central Gippsland Institute of TAFE
Year 11 Pass -
Traralgon College