Melissa Edward
Morayfield,QLD
Summary
A hard-working employee, willing to put my hand to anything and seeking all roles. Open to work daily hours required. I am reliable with a fully insured and registered vehicle. I believe my strong work ethic and strong communication skills will be an asset to any potential employer.
I love to learn.
Overview
16
16
years of professional experience
Work History
Service Crew Member
Coles Supermarket
Mango Hill, QLD
09.2023 - Current
- Opening store (supervisor role couple times per week)
- Selling of cigarettes
- Arranging returns
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Operated cash registers , handling over thousand's in cash daily.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Operated cash register to ring up final bill and process various forms of payment.
Delicatessen Assistant
Coles Supermarket
Mango Hill, QLD
04.2022 - 09.2023
- Enhanced customer satisfaction by providing exceptional service and product recommendations.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Mastered use of various equipment such as meat slicers, scales, and wrapping machines for efficient service delivery.
- Developed a strong rapport with regular customers, earning their loyalty and increasing repeat business for the deli department.
- Participated in ongoing training sessions to stay updated on industry trends, new products, and food safety standards.
- Collaborated with team members to maintain smooth deli operations during peak hours.
- Maintained a clean and organized work area, ensuring compliance with health and safety regulations.
- Assisted in inventory management, regularly restocking deli items for optimal freshness.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Opening Deli each morning ready for customers.
- Putting load of chickens on to cook, then to hotbox for customers.
- Making platters
- Displaying seafood daily
Cleaning
Almikleen Home Services Pty Ltd
Morayfield
01.2022 - Current
- Cleaning of Homes, Domestic Services, Regular spring, and deep cleaning, All aspects of cleaning within a home
Personal Carer
EZI Living QLD
Caboolture
06.2021 - 12.2021
- Transportation and Administration, Ensuring a Clean, Safe and Organized Care Environment, Cooking Nutritionally Balanced Meals, Ensuring Care Plan and Routines are Implemented
Delivery Driver
Self Employed
Morayfield
03.2020 - 06.2021
- Pre and Post Trip Safety Inspections, Coordination of Delivery Times and Locations with Customers, Created Positive Relationship with Customers, Worked a Variety of Shifts Including Overnight, Ensuring on Time Deliveries, Ensuring prompt Deliveries on Express Orders, Operated Vehicle Safely with no Traffic Infringements or Incidents.
Personal Carer
Self Employed
Elimbah
02.2009 - 06.2019
- Bathing, Showering, Grooming and Toileting, Feeding Tube Operation; Hoist Operation and Oxygen Assistance Machine Operation, In Depth Knowledge of all Care Related Equipment and Machinery, Administration of Medication Both Independently and as Directed, Seizure Knowledge and Action Plan Implementation, Transportation and Administration, All Aspects of Manual Handling, Ensuring a Clean, Safe and Organized Care Environment, Regular Health Management and Monitoring
Education
Cpr
Brisbane First Aid
Caboolture07.2021
Skills
- Time Management
- Reliability and Accountability
- Task Prioritization
- Problem Solving
- Honesty and Integrity
- Interpersonal Communication Skills
- Cleanliness and hygiene
- Team Collaboration
- Customer Service
- Cleaning and sanitizing
- Verbal and written communication
- Strong Work Ethic
- Performance Improvement
- Reliability and punctuality
Hobbies
I love being outside, i have many plants they give me peace.
I'm a mother of 6 and grandma to 5 love family time so this is
very important to me.
Timeline
Service Crew Member
Coles Supermarket
09.2023 - Current
Delicatessen Assistant
Coles Supermarket
04.2022 - 09.2023
Cleaning
Almikleen Home Services Pty Ltd
01.2022 - Current
Personal Carer
EZI Living QLD
06.2021 - 12.2021
Delivery Driver
Self Employed
03.2020 - 06.2021
Personal Carer
Self Employed
02.2009 - 06.2019
Cpr
Brisbane First Aid