Melissa Egan

• Overseeing all Childcare subsidy for 240 centres
• 35,000 family accounts.
• Successful implanted a CCMS software change over for 240 Childcare centres.
• Advised and Trained all centre through the software change over process, totalling 6 months until change was completed.
• Onboarding New acquisitions Centre, up to 18 at a time.
• Explored new technologies and approaches to streamline processes.
• Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
• Overseeing Xap Support team, couching and advising on CCS legislation and trouble shooting
• Trouble shooting and advising CCS issues for Centre Mangers to confirm advise families of any CCS issues
• Implanted and advised on CCS law and requirements for centre and family requirements.
• Hosted in-house training session to upskill centres on CCS requirements for Centres and families.
• Trained centre mangers on how to manage accounts and ensure no debt incurs on the families accounts.
• Trained all new Centre manager in CCS and Xap program
• ACCS advise and applications and appeals.
• Complete knowledge of QLD Kindy funding

• Complete knowledge of NSW Start Strong funding
• Completing all CCS applications for CCS Licence for the company as new centres onboarded.
• Complete knowledge of working in PRODA and how it connects to 3rd party software.
• ISS funding/Access and Claiming.
• Advised, designed and implemented Service Now ticketing system.
• Worked closely with Department of Education on CCS issues.
• Worked with software provider to find solutions to bugs and System workings. User perspective.

• Early Education is a privately owed centre I worked closely with the licensee to run the centre on a daily basic. I was responsible for every aspect of running a centre.

· Complete running of childcare centre, overseeing all aspect of the centre and company.

· Designed and delivered several team building exercises to assist effective teamwork.

· Developed and delivered a structured training and professional development program for all staff.

· Introduced Electronic Rostering

· Implemented National Quality Framework

· Implemented policies and procedures and providing feedback.

· Account debt and management

· Account Management

· CCS compliance

· ACCS

· Kindy Funding

· Ensuring centre and equipment is safe and suitable for the children in care.

· Qikkids Software, Complete knowledge of this program can use every aspect of this program.

Australian Careers College is an award winning, AQTF certified, registered training organisation providing qualifications in Children’s Services and Out of School Hours Care.

Role summary

• Manage a case load of 150 students
• ·Training apprentices and trainees.
• Conducting assessments for certificate III,Diploma and Advanced Diploma.
• Designing and delivering workshops on industry changes.
• Working to stringent KPI’s
• Teaching classroom based
• RPL Certificate III and Diploma

· Open and recruiting new staff for a centre

· Opening the centre from the beginning

· Designed and delivered a number of team building exercises to assist effective team work.

· Developed and delivered a structured training and professional development program for all staff

· Overseeing all aspects of the centre

· Introduced Electronic Rostering

· Implemented National Quality Frame Work

· Implemented policies and procedures and providing feedback

· Account Management, ensuring fees are kept 1 week in advance at all times. Centre has no debt

· Monitored Key point Indicators

· Adult Migrant English Program, Jett Fee Assistance and Special Child Care Benefit compliance

· Ensuring the Child Care Management System is up to date and compliant

· Training staff for new National Quality standards.

· Ensuring centre and equipment is safe and suitable for the children in care

· Ensuring centre is compliant with the childcare act and regulations at all times

· Qikkids Software

· Centre budgeting

.

· Open and recruiting new staff for a centre

· Opening the centre from the beginning

· Designed and delivered a number of team building exercises to assist effective team work.

· Developed and delivered a structured training and professional development program for all staff

· Overseeing all aspects of the centre

· Introduced Electronic Rostering

· Implemented National Quality Frame Work

· Implemented policies and procedures and providing feedback

· Account Management, ensuring fees are kept 1 week in advance at all times. Centre has no debt

· Monitored Key point Indicators

· Adult Migrant English Program, Jett Fee Assistance and Special Child Care Benefit compliance

· Ensuring the Child Care Management System is up to date and compliant

· Training staff for new National Quality standards.

· Ensuring centre and equipment is safe and suitable for the children in care

· Ensuring centre is compliant with the childcare act and regulations at all times

· Qikkids Software

· Centre budgeting

.

· Training all new staff on all areas of the restaurant using the McDonalds training plan

· Ensure all staff are following safe food handing procedures

· Customer services

· Supervision of all staff on front counter and cooking.

· Customer services

· Up selling

· POS

· Food handling

· Follow all companies policies and procedures