Summary
Overview
Work History
Education
Skills
Skincare and Make-up
Additional Information
Mindfulness- Health & Wellness
Work Availability
Quote
Timeline
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Melissa Evers

Melissa Evers

Helensvale,QLD

Summary

Reliable mature individual seeking a fulfilling role within an amazing brand and enterprise.

Offering excellent communication skills, good judgment, superb holistic knowledge and a drive to provide customers and clients alike, the best customer experience possible.

Overview

4
4
years of professional experience

Work History

Beauty Adviser/Consultant

MECCA BRANDS
Broadbeach, QLD
11.2020 - 10.2021
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Managed efficient cash register operations.

Second in Charge Beauty Therapist

For All Your Beauty
Point Cook, VIC
04.2019 - 06.2019
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Carried out day-day-day duties accurately and efficiently.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Handled on average 5 calls or messages on daily basis to address customer inquiries and concerns.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Worked with individual customers to understand their individual needs and provide excellent service.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Cafe Barista

Michel's Patisserie
Weston Creek, ACT
03.2007 - 01.2008
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Maintained regular and consistent attendance and punctuality.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Prioritized drink requests while managing interruptions.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
  • Upsold specialty items with beverages, increasing store sales.
  • Made and served brand-specific café beverages per day with speed, quality and consistency.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Set and achieved goals for professional development and advancement.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cultivated to recall customers' names and address each by name.
  • Developed and demonstrated skillful and creative latte art to engage customers.
  • Cleaned counters, machines, utensils and seating areas daily.

Customer Service Assistant

Priceline
Altona, VIC
08.1998 - 01.2001
  • Described product highlights and benefits to help guide purchasing decisions.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Effective liaison between customers and internal departments.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Optimized customer support by establishing collaborative service environment.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promptly responded to inquiries and requests from prospective customers.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered average of 5 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Trained new personnel regarding company operations, policies and services.
  • Facilitated inter-departmental communication to effectively provide customer support.

Education

GED -

Altona Secondary College
Altona, VIC
11.2000

GED -

Careers Australia
Melbourne, VIC
03.2016

Certificate IV - Mental Health

TMG College Australia
Werribee South, VIC
11.2014

GED -

Cosmetician Studio, College of Hair And Beauty
Melbourne, VIC
10.2011

Bachelor of Science - Psychology

Griffith University
Gold Coast
03.2023 - Current

Skills

  • Collaboration
  • Excellent Communication
  • Cultural Awareness
  • Written Communication
  • Active Listening
  • Work extremely well with others
  • Empathetic and nurturing
  • Unique ability to read energy

Skincare and Make-up

My time in beauty has been a really beautiful experience for me and one of greater embodiment of my values and personal growth.

I have a passion for all things skincare and makeup. Growing up, My mother was a Beauty adviser for Priceline and on the weekends she would work as a freelance makeup artist. I use to watch her do make up applications for women on their special day so I learnt a lot from my mum in my younger years.

Five years ago, I went through a some major health challenges and as a result suffered from a lot of skin changes. It was here that I truly discovered my passion for skincare. I visited my local MECCA store and would buy many things to help fix up my skin conditions and became very familiar with ingredients and what they meant in a persons skin regime.

Additional Information

One of my biggest aspirations in life is to make time to take care of my mental and physical health and well-being. I try to do this as often as I can for the betterment of not only myself, but also for the those who I am around like my friends and loved ones.

I enjoy light entertainment like listening to audiobooks, listening to music and playing computer games. Going for the occasional pamper session at the spa is always something I enjoy every once in a while as a special treat.

I have two beautiful pet dogs a Labradoodle (LabxPoodle) named Archer and a Groodle (Golden retriever x Poodle) and I love to take them out for a run at the dog park then for a wash at our local dog wash.

One of my most favorite loved activity is astronomy. I love to star gaze. I enjoy finding the planets in the clear night sky through my telescope. There is nothing more grounding for me than to watch the stars in the sky, seeing the massiveness of Saturn and Jupiter through the scope, and listening to the crashing ocean waves whilst being at the beach. There is something magical about these natural earth elements for me and I love how these things can help me feel centered.

I have many strengths, skills and attributes which I believe will help me in any role I choose to apply myself to. Such attributes are kindness, a willingness to learn, lead and apply myself to new concepts and ideas, honesty and integrity, principled, preceptive. I'm a person who pays great attention to detail and I pride myself on having a warm disposition. All of these contribute to me being able to go above and beyond for customers and clients alike.

I am also an individual that identifies as a neurodivergent. I feel confident in knowing where my values lie and I strive to be guided by them both personally and professionally.

REFERENCES:

Mathew Duran- University Tutor/friend: 0432 016 762

Mel Turner- Previous employer at For All Your Beauty: 0400 032 591

Wendy Scealy- Previous supervisor at Michel's Patisserie: 0420 629 784

Mindfulness- Health & Wellness

My Ultimate Goal

I am deeply passionate about all things regarding Health and Wellness. I desire to become a holistic health and wellness coach/ Occupational therapist for neurological developmental disorders with a special interest in supporting trauma impacted individuals who have experienced cancer, eating disorders, post natal depression and woman who are impacted by ADHD and ASD and learning difficulties.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The supernatural is the natural not yet explained.
Elbert Hubbard

Timeline

Bachelor of Science - Psychology

Griffith University
03.2023 - Current

Beauty Adviser/Consultant

MECCA BRANDS
11.2020 - 10.2021

Second in Charge Beauty Therapist

For All Your Beauty
04.2019 - 06.2019

Cafe Barista

Michel's Patisserie
03.2007 - 01.2008

Customer Service Assistant

Priceline
08.1998 - 01.2001

GED -

Altona Secondary College

GED -

Careers Australia

Certificate IV - Mental Health

TMG College Australia

GED -

Cosmetician Studio, College of Hair And Beauty
Melissa Evers