Melissa Figg
GoldCoast,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Leader
The Reject Shop
GoldCoast, QLD
11.2014 - 02.2024
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Ensured compliance with all safety regulations in the workplace.
- Identified needs of customers promptly and efficiently.
- Ensured regulatory compliance across all business functions.
- Collaborated with other departments to ensure alignment of goals across teams.
- Replenished merchandise on shelves as needed throughout the day.
- Resolved customer complaints in a timely manner.
- Provided excellent customer service to clients in person and over the phone.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Ensured store cleanliness and adherence to safety standards.
- Greeted customers to determine wants or needs.
- Performed opening and closing duties, including cash handling.
- Handled customer complaints professionally and efficiently.
Education
High School Diploma -
Clarence High School
Hobart, TAS11-2001
Skills
- Overseeing Daily Activities
- Time management abilities
- Adaptability
- Organizational Skills
- Decision-Making
- Time Management
- Multitasking
- Reliability
- Attention to Detail
- Team motivation
- Quality Improvement
- Cash Handling
- Leadership
- Safety processes and procedures
- People Management
- Safety
- Excellent Communication
- Self Motivation
- Effective Communication
Certification
- Full Drivers License
- certificate 111 in retail supervision
- certificate 11 in retail
References
References available upon request.
Timeline
Team Leader
The Reject Shop
11.2014 - 02.2024
High School Diploma -
Clarence High School
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