Melissa Finlay
Peregian Springs,Qld
Summary
I am a team leader with a strong background in sales, service, and compliance. I have consistently hit my targets, supported my team with development plans, and played a vital role in change and communication across the business. I am always looking for career growth and opportunities throughout the business.
Overview
15
15
years of professional experience
Work History
Team Leader – Sales and Service
KT Insurance, Envest Group
02.2025 - Current
- Lead a team of agents, meeting all monthly OKRs.
- Develop tailored performance and development plans for each agent.
- Work closely with the Compliance team to ensure policies and procedures are followed.
- Deliver regular updates and training on compliance requirements and risk mitigation.
- Champion change initiatives, helping lead business-wide communications and implementation.
- Monitor and reinforce productivity, service and compliance.
Sales and Service Consultant
KT Insurance, Envest Group
10.2023 - 02.2025
- Handled inbound/outbound customer interactions related to insurance sales and servicing.
- Maintained compliance in all interactions while exceeding productivity expectations.
- Assisted clients with quoting, policy creation, amendments, and general enquiries.
Office Manager / Sales Manager
Queensland Homecare
01.2014 - 10.2023
- Managed day-to-day operations of a busy service office.
- Responsible for sales targets, debt management, customer service, and staff coordination.
- Handled purchasing, liaised with suppliers and customers, and trained/retrained staff.
- Maintained compliance with internal reporting and bookkeeping standards.
Customer Service and Web Analyst
Powersafe
10.2020 - 04.2021
- Analysed customer behavior and improved the digital user experience.
- Designed and optimized marketing and social media campaigns.
- Delivered front-line customer support.
Owner / Florist
Fleur De'Lissa
09.2010 - 09.2020
- Owned and operated two floral retail locations.
- Managed accounting, inventory, staff, and customer experience.
- Responsible for all business compliance, logistics, and marketing.
Education
Bachelor of Arts - Criminal Justice, Crime Mapping
University of Central Florida
01.2007
Skills
- Compliance-focused leadership
- Training & development planning
- Data analysis & reporting
- Policy & procedure implementation
- Website design
- Experience and performance analysis
- Time management
- Multitasking
- Sales strategies
- Operational efficiency
- Conflict resolution
- Problem solving
Timeline
Team Leader – Sales and Service
KT Insurance, Envest Group
02.2025 - Current
Sales and Service Consultant
KT Insurance, Envest Group
10.2023 - 02.2025
Customer Service and Web Analyst
Powersafe
10.2020 - 04.2021
Office Manager / Sales Manager
Queensland Homecare
01.2014 - 10.2023
Owner / Florist
Fleur De'Lissa
09.2010 - 09.2020
Bachelor of Arts - Criminal Justice, Crime Mapping
University of Central Florida
Similar Profiles
Xinran ZhaoXinran Zhao
Fashion Designer/ Production Coordinator at KT GROUP INCFashion Designer/ Production Coordinator at KT GROUP INC
Sarah LesarSarah Lesar
Director of Operations at Envest MicrofinanceDirector of Operations at Envest Microfinance
Surendhar SelvarajuSurendhar Selvaraju
Lead Application Security Specialist at Envest | YodleeLead Application Security Specialist at Envest | Yodlee
Steve ViliSteve Vili
Steel Fixer L/H at Jagcor ConstructionSteel Fixer L/H at Jagcor Construction
Leanne PoppingLeanne Popping
Administration Assistant at Seamless SMSFAdministration Assistant at Seamless SMSF