Melissa Fitzhenry
Mountain Creek
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Account Manager
Essity Australasia / TENA
10.2022 - Current
- Increase client satisfaction by building strong relationships and addressing their needs promptly.
- Maintain high client retention rate by providing exceptional customer service and anticipating client needs.
- Manage a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolve escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Client Liaison Officer
Ausmar Group
09.2020 - 10.2022
- Enhanced company reputation by consistently delivering high-quality solutions tailored to client needs.
- Assisted in the development of new business opportunities by identifying potential clients and establishing connections.
- Handled difficult situations with diplomacy and tact, navigating complex client relationships while maintaining a professional demeanor.
- Built strong relationships with clients through regular communication and excellent customer service.
Claims Advisor
Youi Insurance
01.2015 - 08.2020
- Improved department productivity through effective communication and teamwork among colleagues.
- Achieved positive outcomes for both the company and clients by skillfully negotiating with opposing parties to reach mutually agreeable resolutions.
- Continuously updated personal knowledge of industry trends and developments to provide informed recommendations on claim handling procedures.
- Managed a high volume of claims, ensuring timely settlements for clients.
Residential Property Manager
Ray White
02.2013 - 01.2015
- Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
- Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
- Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
- Improved tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
Education
Certificate III - Customer Service
The Australian College of Commerce And Management
Brisbane02.2018
Online Certificates - Continence Management
Continence Foundation of Australia
Online LearningCertificate IV - Medical Administration
Steps Education And Training
Sunshine Caost11.2013
Real Estate Licence - Real Estate
Complete Property Training
Sunshine Coast, QLD02.2013
High School Diploma -
Cavendish Road State High School
Holland Park, QLDSkills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Relationship Building
- Goal-Oriented
- Issue Resolution
- Networking skills
- Client rapport
- Customer Relationship Management (CRM)
- Territory Management
Timeline
Account Manager
Essity Australasia / TENA
10.2022 - Current
Client Liaison Officer
Ausmar Group
09.2020 - 10.2022
Claims Advisor
Youi Insurance
01.2015 - 08.2020
Residential Property Manager
Ray White
02.2013 - 01.2015
Certificate III - Customer Service
The Australian College of Commerce And Management
Online Certificates - Continence Management
Continence Foundation of Australia
Certificate IV - Medical Administration
Steps Education And Training
Real Estate Licence - Real Estate
Complete Property Training
High School Diploma -
Cavendish Road State High School
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