Melissa Fox

• Subject matter expert for HR related policies and procedures
• Coordination of HR Services processes, procedures and programs
• Responsible for ensuring the efficient and effective operation of HR Services function
• Conducting regular audits of data and HR processes
• Conducting monthly people analytics reports for the CEO
• Conducting exit interviews to provide feedback on employee experience
• Onboarding/Offboarding of staff
• Proficient using SuccessFactors, Chris21, Culture Amp and Microsoft Office suit
• Lead in the integration of SuccessFactors
• Leading meetings with stakeholders to understand their recruitment needs
• Leading a review of employee experience, enhancement of onboarding process, Inductions, Orientations, welcome packs and procurement of onboarding systems
• Review of current processes to create enhanced solutions
• Analyzing and interpreting HR data
• Managing a team of HR Coordinators (training, mentoring, professional development conversations)
• Providing monthly governance reports
• Lead on multiple HR projects
• Point of contact for escalations
• Management of HR inbox
• Liaising with various stakeholders of the business
• Trained in Mental Health First Aid (Valid 27/7/2026).

o Advertising positions on platforms such as JSE, Seek, careers.vic et al
o Conducting phone screening, shortlisting of applicants and reference checks
o Arranging and conducting interviews as the chairperson on a panel
o Managing and overview of multiple consultants
o Providing workplace relations solutions
o First point of contact for recruitment related escalations
o Co-ordinating and lodging pre-employment checks
o Coordinating the Graduate and Intern program processes
o Lodging national criminal police checks
o Preparing employment offer letters
o Checking/approving offer letters
o Using problem solving in daily tasks and processes
o Tracking and ensuring all queries and matters are addressed
o Advising on HR policies and agreements
o Liaising with various stakeholders
o Assisting in the training of new recruitment employees
o Coordination of a bulk recruitment process

• Advertising positions on platforms such as JSE, Seek, careers.vic et al
• Conducting phone screening, shortlisting of applicants and reference checks
• Arranging and conducting interviews as the chairperson on a panel
• Managing and overview of multiple consultants
• Providing workplace relations solutions
• First point of contact for recruitment related escalations
• Co-ordinating and lodging pre-employment checks
• Coordinating the Graduate and Intern program processes
• Lodging national criminal police checks
• Preparing employment offer letters
• Checking/approving offer letters
• Using problem solving in daily tasks and processes
• Tracking and ensuring all queries and matters are addressed
• Advising on HR policies and agreements
• Liaising with various stakeholders
• Assisting in the training of new recruitment employees
• Coordination of a bulk recruitment process.

• Providing customers with caring service, qualifying, assisting them with any enquiry
• Approaching and dealing with any issues that any customers might have in a professional manner
• Working collaboratively with Branch Manager and colleagues to drive branch revenue
• Strong source of referrals for specialists within the branch
• Providing Tier 2 accredited general advice around banking enquiries
• Sales Skills that cover the sales cycle and cross-selling
• Outbound customer calls
• Experience working within a target driven environment.

• Administration duties
• Research assignments
• Calendar managements
• Collaborative working with team members
• Interview and recruitment assistance
• Employment training assistance.

• Customer Service: Provided customer service at registers
• Responded to all customer enquiries and provided support and guidance when required
• Training: I would assist my managers in training new employees Ordering stock: Ensuring the right amount of stock for that period was ordered
• Cash Management: Ensured accurate management of all cash sales
• Experienced in counting tills during both opening and closing procedures
• Paying orders and depositing money.

• Work experience completed through High School
• 40-hour week of on-the-job experience
• My responsibilities included watching over, cleaning, organizing work and caring for children, this helped with interacting not only with children but also the other employees/ educators.