Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Frohloff

Newport,Queensland

Summary

As a 16-year-old student who is extremely driven and

responsible, I am excited to start an occupation that will enable me to apply my superior academic performance and strong work ethic to real-world problems. I have an excellent academic record, consistently earning As and Bs, and I promise to apply the same passion and commitment to my work. With my strong teamwork and communication abilities, I can easily adjust to any work environment and make a valuable contribution.

Overview

1
1
year of professional experience

Work History

Retail Florist Assistant

Rae Blossom
10.2023 - Current
  • Prioritize customer satisfaction while taking floral orders in person and over the phone.
  • Provide prompt, efficient, and friendly customer service by exhibiting caring concern and patience in all customer interactions.
  • Work with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
  • Work with customers to solve any issues or problems that arise.
  • Wrapping flowers while being careful not to damage
  • Clean, process and cut flowers appropriately.
  • Clean the floral space and shop front.
  • Inventory product, evaluate status, care for damaged product and replace where necessary.
  • Adhere to company policies and individual store guidelines.

Floral Assistant

Redcliffe City Florist
07.2023 - 12.2023
  • Restocked, arranged and organised merchandise to drive product sales.
  • Operated cash register and eftpos machine.
  • Assisted customers with floral product design and selection.
  • Answered the telephone promptly and provided friendly, helpful service to customers who called.
  • Fill customer orders completely and to their specifications in a timely manner.
  • Organize chiller in consideration with daily deliveries to facilitate accurate and on time delivery.
  • Maintained a high standard of organization and cleanliness of the store and premises.
  • Ensure front office is presentable at all times and end of day.
  • Prepared new flower and greenery for arrangements by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
  • Verify if foliage is good and dispose of dying foliage.

Education

Currently Studying Year 11

Southern Cross Catholic College
Scarborough, QLD

Skills

  • Exceptional Customer Service
  • Responsible
  • Diligent Worker
  • Problem Solver
  • Creative merchandising and display
  • Exemplary organizational and time management skills
  • Sales and service-oriented
  • Conflict Resolution
  • Excellent Communication
  • Strong Computer Skills

Timeline

Retail Florist Assistant

Rae Blossom
10.2023 - Current

Floral Assistant

Redcliffe City Florist
07.2023 - 12.2023

Currently Studying Year 11

Southern Cross Catholic College

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Melissa Frohloff