Melissa Gabell
Hackham,SA
Summary
Developed outstanding communication and organizational skills in fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Looking to transition into new field where these transferable skills can contribute to team success and overall efficiency.
Overview
10
10
years of professional experience
Work History
Receptionist
MADEC Employment and Training
05.2023 - Current
- Provide first point of contact to customers via telephone or in person
- Record complaints and forward to the manager on a regular basis
- Maintain timely and accurate records in adherence to relevant statutory requirements
- Undertake a range of clerical and administrative support work including but not limited to preparing correspondence, compiling data, maintenance of course material, and other tasks as directed
- Maintain stationary, supplies and check currency of promotional literature for MADEC training materials
- Promote all MADEC services to potential clients and employers
- Prepare invoices for training courses and take payments via credit card over the phone or in person
Traineeship Coordinator
MADEC Employment and Training
02.2022 - 05.2023
- Responsible for the Administration of Trainee/SBAT Training Contracts including enrolment paperwork, pre-training review, eligibility assessment, supervision of LLN and data entry and compliant Trainee administration files and Training Plans
- Check Atlas weekly and instigate immediate contact with Employer and Trainee and follow up at least weekly until enrolled
- Contribute on a project basis to the development of other commercial tenders and submissions as required
- Support MADEC in the delivery of all non-funded & funded courses, including meeting contractual obligations, reporting, fulfilling our service and contractual obligations
- Monitor Trainee progress, follow up with Employers as required and report to Management weekly
- Responsible for the coordination of all short courses, book short course training into Trainer Calendar and complete Training occurrences as required
- Processing short course enrolment forms and issuing invoices prior to course commencement
- Ensures all data entry into VETtrak and tracking spreadsheets is accurate and entered in a timely manner
- Preparing files for audit and validation as required for internal and external audit & compliance
- Respond to all enquiries (phone, email, face) with a sense of urgency and record enquiry as required
- Maintain systems to ensure the efficient and effective compilation of client information, ensuring all policy and statistical requirements are met
- Attend to reception, including open/close duties, mail run, EFTPOS report to accounts and all other daily reception duties
- General administration – collating enrolment packs, printing, receiving student assessments, filing, archiving etc
- Attends administration meetings and communicates respectfully and effectively with customers, team members and all MADEC staff members
- Complete work instructions for administration responsibilities and contribute to course marketing
Full Qualification Coordinator
MADEC Employment and Training
07.2019 - 02.2022
- Process all Full Qualification enrolments into VETtrak and make sure all AVETMISS data is entered correctly
- Coordinate the Language, Literacy and Numeracy Assessments with clients on-site and over the phone
- Process payments via credit card, cash, purchase orders and create invoices
- Create a unique student identifier (USI) for all participants
- General administration duties such as filing, answering incoming calls, greeting callers, providing information, transferring calls, and/or taking messages as necessary
Student Support Coordinator
MADEC Employment and Training
02.2018 - 07.2019
- Prepare and conduct monthly welcome and induction occurring on a monthly basis via email and phone
- Ensuring students receive all required information including, welcome letter, trainer details, student handbook, course guide, learning resources, assessment kits, course requirements, placement, police checks, DCSI and Working with children's check, online activities, relevant handouts and activities
- Conduct monthly phone contact with external student caseload, training against schedules and student progression
- Use the student information to provide monthly reports on student progression and contact between MADEC and student
- Report outcomes and communication to Trainers and Team Leaders about individual students as well as overall course training success
- Manage student complaints ensuring quality customer service and appropriate resolution which encourages continued student progression representation of MADEC
- Communicate with Team Leaders and Managers about complaints and student concerns
- Assist with resource ordering
- Ensure accurate notes and reporting in VETtrak, then provide to Trainers and Managers
- Schedule all workshops in relevant locations to support each student progression including, First Aid, Manual Handling, Personal Care, Safe Environments for Children and Young People and simulated workshops
- Ensure accurate information is provided to students regarding timelines, course expectations and Qualification requirements
Assistant Training Coordinator
Civil Train SA
01.2015 - 02.2018
Education
Department For Education
11-2024
MADEC Australia
07-2023
Department of Human Resources
06-2023
Civil Train
02-2015
Adelaide Training And Education Centre
09-2011
Timeline
Receptionist
MADEC Employment and Training
05.2023 - Current
Traineeship Coordinator
MADEC Employment and Training
02.2022 - 05.2023
Full Qualification Coordinator
MADEC Employment and Training
07.2019 - 02.2022
Student Support Coordinator
MADEC Employment and Training
02.2018 - 07.2019
Assistant Training Coordinator
Civil Train SA
01.2015 - 02.2018
Department For Education
MADEC Australia
Department of Human Resources
Civil Train
Adelaide Training And Education Centre
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