Melissa Gallagher
Canungra,Australia
Summary
An ambitious adult with over 12 years experience in providing exceptional customer service in the hospitality, retail and administration sectors. Excellent listening skills, oral and written communications. Looking to expand and gain more skills in a challenging role and different environment.
Overview
13
13
years of professional experience
Work History
Spa Receptionist
Park Hyatt Niseko Hanazono
11.2023 - 03.2024
- Incoming and outgoing calls regarding reservation inquiries and wellness centre inquiries
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
- Assisting with language translation between spa therapists and guests
- Developed relationships with guests to meet client needs and encourage repeat service.
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
Receptionist Administrator
Tax Invest Accounting
05.2023 - 10.2023
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Assisted with onboarding new clients and securing paperwork completion.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
Spa Receptionist
Park Hyatt Niseko Hanazono
12.2022 - 03.2023
- Incoming and outgoing calls regarding reservation inquiries and wellness centre inquiries
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
- Assisting with language translation between spa therapists and guests
- Developed relationships with guests to meet client needs and encourage repeat service.
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
Job Coordinator
Herron Todd White
08.2020 - 11.2022
- Generating and sending quotes from enquiries
- Managing customer enquiries
- Inbound and outbound phone calls
- Job set up including customer contact, data entry, checking and document searches
- Scheduling and organizing property valuations with clients
- Management of valuation inspections
- Taking customer payment details via phone and email
- Invoicing
Customer Service Assistant
Target Pacific Fair
09.2018 - 09.2020
- Greeting customers
- Service counter: answering store phone calls and customer enquiries
- Picking, packing and dispatch of online orders
- Registers: POS system, cash and EFTPOS handling
- Store stock organization
- Supervision of a department on floor and answering department phone calls
- Supervising the assisted check-outs
- Annual stock take
- Visual merchandising
Food and Beverage Attendant
O'Reilly's Canungra Valley Vineyard
07.2011 - 06.2018
- Cellar door: greeting and serving customers, upselling of products and memberships
- Answering incoming phone calls
- Opening and closing duties
- Payment handling
- General cleaning duties
- Functions: weddings, group lunches and dinners
- Hosting and serving alacarte restaurant dining
Education
Bachelor of Science (Physics and Mathematics) -
Griffith University
Gold Coast, QLD12.2016
Queensland Certificate of Secondary Education -
Tamborine Mountain State High School
Tamborine Mountain, QLD12.2013
Secondary School Graduation -
Japanese Language Supplementary School
Gold Coast, QLD04.2012
Skills
- Reservations Coordination
- Customer Service
- Time Management
- Computer Skills
- Bilingual
Languages
English
Native or Bilingual
Japanese
Professional Working
References
- Michael Cavill, Park Hyatt Niseko Hanazono Spa & Fitness Assistant Manager, michael.cavill@hyatt.com, +81 70-9037-7804
- Janine Rockliff, Herron Todd White Residential Director, janine.rockliff@htw.com.au, +61 434 238 008
- Shaylea Connah, Target Pacific Fair Assistant Manager, shaylea1@hotmail.com, +61 415 437 757
- Paula Sproul, O'Reilly's Canungra Valley Vineyard Head Chef, paulasproul@outlook.com, +61 467 048 727
Hobbies
- Snowboarding
- Thrifting second hand clothing items
- Reading
Timeline
Spa Receptionist
Park Hyatt Niseko Hanazono
11.2023 - 03.2024
Receptionist Administrator
Tax Invest Accounting
05.2023 - 10.2023
Spa Receptionist
Park Hyatt Niseko Hanazono
12.2022 - 03.2023
Job Coordinator
Herron Todd White
08.2020 - 11.2022
Customer Service Assistant
Target Pacific Fair
09.2018 - 09.2020
Food and Beverage Attendant
O'Reilly's Canungra Valley Vineyard
07.2011 - 06.2018
Bachelor of Science (Physics and Mathematics) -
Griffith University
Queensland Certificate of Secondary Education -
Tamborine Mountain State High School
Secondary School Graduation -
Japanese Language Supplementary School
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