Melissa Gallagher
Gold Coast,QLD
Summary
Developed strong leadership and business skills in dynamic salon environment. Excellent at managing operations, enhancing client satisfaction, and fostering collaborative team atmosphere. Looking to transition into new field where these skills can drive positive outcomes and growth.
Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives.
High-energy Manager enthusiastic about empowering teams to help others. Brings demonstrated team and program leadership abilities honed in fast-paced environments. Accomplished in exceeding sales and service objectives.
Personable and innovative with passion for creating exceptional client experiences. Comprehensive understanding of hair care techniques and salon management, demonstrated through proficiency in client consultations and inventory control. Dedicated to building welcoming and thriving salon that enhances client confidence and satisfaction.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
Work History
Hair Salon Owner
Self Employed
06.2006 - Current
- Maintained a clean, safe, and welcoming salon environment for clients and staff members.
- Developed a loyal clientele with exceptional communication skills and attention to detail.
- Oversaw payroll processing, budgeting, tax preparation tasks as part of managing financial aspects of the salon business.
- Increased salon revenue through effective marketing strategies and promotional campaigns.
- Resolved customer complaints effectively by demonstrating empathy, understanding their concerns, and finding suitable solutions that ensure satisfaction on both ends.
- Managed salon operations, ensuring efficient scheduling and high-quality customer service.
- Trained and mentored junior stylists, fostering professional growth and skill development.
- Enhanced client satisfaction by providing personalized hair care solutions and styling advice.
- Established strong relationships with vendors, ensuring timely delivery of supplies and equipment maintenance support when needed.
- Conducted regular performance evaluations for staff members, setting clear expectations for professional growth opportunities within the salon.
- Expanded service offerings based on market demand analysis which resulted in increased bookings from new target segments.
- Boosted employee morale by implementing incentives programs and team-building activities.
- Negotiated favorable contracts with suppliers to secure high-quality products at competitive prices.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Learned and remained updated on statutory requirements and regulations.
- Prepared billings and estimates for customers.
- Educated service personnel on company policy and procedure.
- Evaluated employee performance through close observation and performance rubrics.
- Delegated workplace responsibility to appropriate staff.
Senior Mortgage Broker
New Look Home Loans
02.2024 - 11.2024
- Promoted a culture of continuous learning within the team by attending industry conferences, participating in ongoing education courses, and staying abreast of emerging trends in mortgage lending.
- Generated new business leads through strategic networking events and targeted marketing initiatives.
- Educated prospective homebuyers on available financing options, empowering them to make well-informed decisions in their best interest.
- Improved client retention by proactively addressing concerns, resolving issues promptly, and maintaining open lines of communication throughout the loan process.
- Developed strong relationships with lenders to negotiate favorable terms and rates for clients.
- Maintained detailed records of client interactions, transactions, and documentation for accurate reporting and compliance purposes.
- Navigated complex financial situations with professionalism, guiding clients towards suitable mortgage products that fit their specific needs.
- Managed a diverse portfolio of clients, ensuring their unique needs were met with personalized attention.
- Maximized productivity by implementing time management strategies such as prioritizing tasks, delegating responsibilities, and utilizing technology for automating routine tasks.
- Stayed up-to-date on industry trends and regulations to provide informed advice to clients at all times.
- Mentored junior brokers, sharing industry knowledge and best practices for optimal growth and success.
- Collaborated effectively with internal teams such as underwriters, processors, and closers to ensure seamless transactions from start to finish.
- Enhanced client satisfaction by providing tailored mortgage solutions and exceptional customer service.
- Streamlined the loan application process for increased efficiency and faster approvals.
- Conducted thorough research on lender guidelines, market conditions, and borrower qualifications to secure optimal loan terms for each transaction.
- Managed risk effectively by assessing borrowers'' creditworthiness based on established criteria while adhering to all legal and regulatory requirements.
- Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
- Developed innovative strategies and tactics to promote real estate listings and generate new business opportunities.
- Arranged for inspections and surveys of sold properties.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Processed loan applications and monitored progress from start to finish.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Developed and maintained relationships with customers, lenders and other third parties.
- Assisted customers with completing loan applications and other paperwork.
- Monitored pipelines to track and log status of loans.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Negotiated loan terms and conditions with customers to secure best deal.
- Proactively identified solutions for customers experiencing credit issues.
- Researched and updated industry knowledge on changing legislation and regulations.
Data Entry Administrator
Pure Water Systems
03.2004 - 12.2006
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
- Remained adaptable to changing workloads and priorities while maintaining a high level of organization and attention to detail.
- Managed large volumes of complex information, ensuring that all records were properly stored in appropriate databases.
- Demonstrated strong multitasking abilities by juggling numerous tasks simultaneously without sacrificing quality or accuracy.
- Streamlined data processing by consistently meeting deadlines for time-sensitive projects.
- Expedited invoice processing times by accurately entering financial data into accounting systems.
- Trained new employees on proper methods for entering, organizing, and maintaining company database records.
- Enhanced team productivity with efficient communication and collaboration on various data entry tasks.
- Upheld a high level of customer satisfaction through timely resolution of inquiries related to entered data.
- Identified opportunities for process improvement within the department, resulting in more efficient workflows and increased overall productivity.
- Audited production reports, tracking data entry and processing errors.
- Created and maintained department work schedules for adequate coverage during operating hours and overtime shifts.
- Organized and updated databases, records and other information resources.
- Created organized filing system to manage department documents.
Education
High School Diploma -
Warners Bay High School
Newcastle, NSW11-1984
Skills
- Salon hygiene maintenance
- Hair styling expertise
- Upselling services
- Appointment scheduling
- Business management
- Continuing education
- Industry trend awareness
- Social media promotion
- Coloring techniques
- Health and safety
- Hair treatment proficiency
- Employee training
- Staff management
- Hygiene standards
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Customer satisfaction
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Hair styling
- Decision-making
- Relationship building
- Operational efficiency
- Team building
- Task prioritization
- Self motivation
- Client relationship management
- Conflict resolution
- Goal setting
- Professionalism
- Hair coloring
Timeline
Senior Mortgage Broker
New Look Home Loans
02.2024 - 11.2024
Hair Salon Owner
Self Employed
06.2006 - Current
Data Entry Administrator
Pure Water Systems
03.2004 - 12.2006
High School Diploma -
Warners Bay High School
Similar Profiles
Shane ConderShane Conder
Lawn Care Technician at Self EmployedLawn Care Technician at Self Employed
Mahin SaifMahin Saif
Lash Technician at Self EmployedLash Technician at Self Employed
Mesha GuyMesha Guy
Business Manager at Self EmployedBusiness Manager at Self Employed