Melissa Githens

Flower Shop Owner/ Manager

Flowers By Melly B

02.2016 - Current

Successfully maintained a thriving small business working in a home based studio in Gymea Bay, Sydney, since 2016.
Successfully interacted with customers and retail buyers to expedite orders.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Attended local, regional and national trade shows for product development training as defined by territory needs.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Managed quality communication, customer support and product representation for each client.
Guaranteed positive customer experiences and resolved all customer
and sold broad range of customized merchandise to individuals and commercial accounts.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Cross-trained and provided back-up for other customer service representatives when needed.
Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
Computed accurate sales prices for purchase new processes and systems for increasing customer service satisfaction.
Prevented store losses using awareness, attention to detail and integrity.
Managed quality communication, customer support and product representation for each client.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Organized successful promotional events to generate increased foot traffic in the store, leading to higher sales conversions.
Improved profit margins by carefully analyzing sales data and adjusting pricing strategies accordingly based on demand fluctuations or competitor activity.
Trained and motivated employees to perform daily business functions.
Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop''s overall success.
Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
Developed loyal customer base by consistently delivering high-quality products and personalized service.
Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
Worked with marketing teams to create print and online advertisements to bring in new customers.
Expanded customer reach through active engagement on social media platforms, promoting the shop''s unique offerings while building an online community of brand advocates.
Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Proved successful working within tight deadlines and a fast-paced environment.
Demonstrated strong organizational and time management skills while managing multiple projects.
Skilled at working independently and collaboratively in a team environment.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Provided professional services and support in a dynamic work environment.
Excellent communication skills, both verbal and written.
Passionate about learning and committed to continual improvement.
Controlled costs to keep business operating within budget and increase profits.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Managed and motivated employees to be productive and engaged in work.

Summary

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Flower Shop Owner/ Manager

Education

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Flower Shop Owner/ Manager

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