Melissa GOLINO
Hospitality
Granville,NSW
Summary
Effective at working in fast-paced environments, using sound judgment to make accurate decisions with little supervision. Monitors, maintains and repairs equipment to meet productivity standards and create exceptional results. Focused on team, customer and company needs.
Diligent employee with great communication skills. Well-rounded employee with more than 30+ years of experience in customer service roles.
Overview
19
19
years of professional experience
Work History
Joes Ice Cream
Joe
01.2021 - Current
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Improved team efficiency by assisting with the training of new staff members in ice cream making techniques.
- Ensured compliance with health and safety regulations by adhering to proper food handling procedures at all times.
- Helped maintain a safe work environment by identifying potential hazards and taking appropriate steps to mitigate risks before accidents occurred.
- Maintained a high level of quality control through regular equipment cleaning and maintenance checks.
Cafe Worker
Cafe 86
01.2014 - 04.2019
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
Support Co-ordinator
Bunnings Warehouse
03.2005 - 04.2008
- Developed tailored support plans for diverse clientele, identifying unique needs and goals.
- Worked with other departmental staff to answer questions and resolve problems.
- Coordinated meetings and events for internal and external groups.
- Provided ongoing training to staff members on best practices in care coordination, promoting professional development and fostering a knowledgeable workforce.
- Led efforts towards achieving organizational goals by fostering a culture of continuous learning and striving for excellence in all aspects of support coordination services.
- Assisted management with special projects to complete all tasks by deadlines.
Education
High School Diploma -
Ashfield Primary School
1992
Skills
Maintaining Clean Work Areas
- Critical Thinking
- Safe Work Practices
- Cash Management
- Food Safety
- Proper Food Handling
- Quality Control Oversight
- Customer Satisfaction
- Customer Service
Timeline
Joes Ice Cream
Joe
01.2021 - Current
Cafe Worker
Cafe 86
01.2014 - 04.2019
Support Co-ordinator
Bunnings Warehouse
03.2005 - 04.2008
High School Diploma -
Ashfield Primary School
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