Melissa Gurnett
Wharparilla,VIC
Summary
Proven leader in disaster recovery, adept at steering teams towards exceptional performance and client satisfaction at RestorX. Skilled in project management and empathetic customer service, consistently exceeding targets through meticulous attention to detail and effective communication. Expertise in training and safety protocols ensures top-notch service delivery, fostering trust and confidence among clients.
Overview
16
16
years of professional experience
Work History
Technician
Disaster Solutions Australia
Echuca, VIC
10.2022 - 02.2024
Insurance Quotation & Reports
Flood & Fire Restoration
Mold Remediation
Structure Drying
Biohazard Services
Disaster Recovery Floods
Builders Cleans
Onsite Contractor
Supervise Job Sites
Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Trained new technicians on standard operating procedures, ensuring consistency across the team.
Operations Manager
Bowdos Transport
Echuca, VIC
04.2021 - 10.2022
Administration
Freight Management
Admin Scheduling
Mass Management
Payroll
Area Manager Reginal Victoria
RestorX ( JLG Group)
Echuca, VIC
04.2017 - 04.2021
Insurance Quotation & Reports
Fire & Water Restoration
Structure Drying
Mold Remediation
Methamphetamine Remediation
Clinical Cleans
Emergency Response
Biohazard services
Disaster Recovery Fire & Floods Victoria & Interstate
Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
Restoration Supervisor/Team Leader Manager
Steamatic
Melbourne, VIC
01.2008 - 03.2017
Insurance Quotation & Reports
Fire & Water Restoration
Structure Drying
Mold Remediation
Methamphetamine Remediation
Clinical Cleans
Emergency Response
Biohazard services
Disaster Recovery Fire & Floods Victoria & Interstate
Skill set Training staff
Document Recovery
Established strong relationships with clients, fostering trust and confidence in our services.
Provided detailed progress reports to clients, keeping them informed on project status at all times.
Education
No Degree - HSC Year 11
Karingal Secondary Collage
Victoria1997
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Project Managament
- Communication
- Empathy
- Team Training
Timeline
Technician
Disaster Solutions Australia
10.2022 - 02.2024
Operations Manager
Bowdos Transport
04.2021 - 10.2022
Area Manager Reginal Victoria
RestorX ( JLG Group)
04.2017 - 04.2021
Restoration Supervisor/Team Leader Manager
Steamatic
01.2008 - 03.2017
No Degree - HSC Year 11
Karingal Secondary Collage