Melissa Guy
Wynyard,TAS
Summary
Dynamic café manager with a proven track record in operations management, staff training, and customer service. Committed to enhancing customer experiences and ensuring health compliance in fast-paced environments.
Overview
6
6
years of professional experience
4
4
Certifications
Work History
Cafe Manager
The Lunch Company
Wynyard, TAS
02.2020 - Current
- Managed daily café operations to ensure smooth workflow and customer satisfaction.
- Trained and supervised staff on service standards and café policies to ensure high-quality customer service.
- Ensured compliance with health and safety regulations in food preparation areas.
- Scheduled employee shifts to maximize staff availability during peak hours.
- Resolved customer complaints to improve satisfaction and loyalty.
- Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Provided excellent customer service while upholding company policies.
Fitness Instructor
NRG Fitness
Wynyard , TAS
03.2025 - 12.2025
- Instructed clients on exercise techniques and safety protocols to promote safe workout practices.
- Demonstrated proper use of fitness equipment, enhancing clients' understanding and confidence.
- Motivated participants to achieve fitness goals through tailored positive reinforcement strategies.
- Participated in ongoing training to stay updated on fitness trends and methodologies.
- Maintained cleanliness and organization of equipment and workout areas.
Education
Certificate III in Fitness
Womens Fitness
Online Course03-2025
Comercial Cookery
TasTAFE
TAS12-2010
Wynyard High School
Tas12-2008
Skills
- Operations management
- Inventory control
- Order management
- Customer service
- Staff training
- Hiring and training employees
- Scheduling
- Health compliance
- Health and safety regulations
- Equipment maintenance
- Problem solving
- Time management
- Team leadership
- Effective communication
- Conflict resolution
Certification
Driver's license.
Timeline
Fitness Instructor
NRG Fitness
03.2025 - 12.2025
Cafe Manager
The Lunch Company
02.2020 - Current
Certificate III in Fitness
Womens Fitness
Comercial Cookery
TasTAFE
Wynyard High School