Overview
Work History
Education
Skills
References
Timeline
Generic

Melissa Hardiman

Overview

8
8
years of professional experience

Work History

Customer Service Officer

Ausreo
12.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Assisted call-in customers with questions and orders.
  • Communicated with clients regarding account services, statements, and balances.
  • Completed data entry to record call notes, suggestions and questions.
  • Provided primary customer support to internal and external customers.
  • Stock control and ordering from multiple suppliers.
  • Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
  • Established and accurately prepared customers accounts to complete new purchases.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Responded to customer requests for products, services, and company information.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Used office computer systems including outlook emails,word and excel programmes.
  • Processed delivery dockets and organised transportation of goods.


Disability Employment Consultant

APM Employment Services
08.2021 - 12.2022
  • Communicated and exchanged information with assigned case manager and other team members involved with assigned participants.
  • Called on potential employers to explain benefits of employing participants and possible training opportunities.
  • Monitored participant's progress and provided encouragement and motivation to succeed.
  • Participated in community programs and events to communicate and promote development of job opportunities for participants.
  • Interviewed participants and other supports to determine interests, desires, barriers and skills.
  • Conducted assessments, interviews, and job trials with clients to develop person-centered plans for employment and support.
  • Advised clients on job searching, interviewing and resume writing techniques to increase employment chances.
  • Recognized client employment barriers and devised strategies to resolve.
  • Matched clients to open positions based on skills and work requirements.
  • Assessed individuals to identify skills, strengths and interests for job placement.
  • Assisted clients with completing job applications and submitting resumes to improve interview chances.
  • Updated client records to reflect personal information, qualifications and career aspirations.
  • Forged relationships with employers to gain insight into job openings and career opportunities.
  • Developed relationships with diverse businesses to develop competitive and permanent job opportunities for consumers.

Customer Service Assistant

Mitre 10
09.2015 - 07.2021
  • Maintained clean and organized work environment to maintain customer safety.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Responded to customer calls and emails to answer questions about products and services.
  • Collaborated with other departments to guarantee customer satisfaction.
  • Utilized problem-solving skills to address customer queries and complaints.
  • Answered customer questions about product availability and shipment times.
  • Described products to customers and how best to care for merchandise.
  • Organized and scheduled customer orders to appropriate departments.
  • Communicated with suppliers to maintain updated information regarding status of current orders.
  • Delivered prompt service to prioritize customer needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Trained new personnel regarding company operations, policies and services.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Managed timely and effective replacement of damaged or missing products.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Sought ways to improve processes and services provided.

Education

High School Diploma -

Moorabbin City Secondary College
Bentleigh East, VIC

Skills

  • Great customer service skills
  • Knowledge of providing customers from diverse backgrounds the service they expect
  • Excellent telephone manner
  • Extremely focused and organised
  • Show empathy to people from different diverse backgrounds
  • Efficient and confident using computer applications
  • Strong work ethic to provide excellent results
  • Superb communication skills

References

Anthony Hawken - Former Trade Manager - Capeview Mitre 10 Wonthaggi

0438 635 445


Perry Wylie - Store Manager - Capeview Mitre 10 Wonthaggi

5672 3700


Craig Marinus - Store Manager - Capeview Mitre 10 Cowes

5952 2288





Timeline

Customer Service Officer

Ausreo
12.2022 - Current

Disability Employment Consultant

APM Employment Services
08.2021 - 12.2022

Customer Service Assistant

Mitre 10
09.2015 - 07.2021

High School Diploma -

Moorabbin City Secondary College

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Melissa Hardiman