Melissa Hayes
San Remo
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Honest reliable and punctual person always willing to learn new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Small Business Owner
GC PRISTINE CLEANING
2022.10 - Current
- Dusted and polished furniture, surfaces and equipment. to remove dust and grime.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
- Vacuumed and mopped floors to remove dirt and debris and maintain clean and safe work environment.
- Used time management and efficient cleaning methods to meet deadlines.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
Customer Service Representative
Jeanswest
2011.11 - 2019.10
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Established relationships with key retail accounts.
- Efficiently performed retail merchandising, stocking, cleaning, down stocking and pricing.
- Improved store efficiency by streamlining retail operations processes and procedures.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Trained team members in successful strategies to meet operational and sales targets.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
Property Manager
First National Real Estate
2009.01 - 2010.04
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Followed up on delinquent tenants and coordinated collection procedures.
- Provided exceptional customer service to both current and prospective tenants, fostering a positive living environment within rental properties.
- Facilitated open houses and property tours for prospective tenants, showcasing available units in their best light to attract interest quickly.
Education
Year 10 Certificate -
Morisset High School
Morriset, NSWSkills
- Small business operations
- Planning and execution
- Vendor Relations
- Business marketing
- Strong customer service
Certification
NDIS work screening yellow card
Blue card
Real Estate Certificate
Child Care Certificate 3
RSA AND RCG
Administration Certificate 3
Timeline
Small Business Owner
GC PRISTINE CLEANING
2022.10 - Current
Customer Service Representative
Jeanswest
2011.11 - 2019.10
Property Manager
First National Real Estate
2009.01 - 2010.04
Year 10 Certificate -
Morisset High School
NDIS work screening yellow card
Blue card
Real Estate Certificate
Child Care Certificate 3
RSA AND RCG
Administration Certificate 3
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