Melissa Head
Yowie Bay,NSW
Summary
Personable, compassionate and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support.
Dependable and quick-learning team player with effective communication and organisation skills.
Positive and upbeat attitude while greeting and interacting with customers, answering calls, and coordinating appointments. Accurate when entering information and keeping organised filing systems.
Overview
20
20
years of professional experience
Work History
Independent Thermomix Consultant
Thermomix Aus
Yowie Bay, NSW
10.2015 - Current
- Manage a successful sales business with glowing referrals and repeat business
- Built a reputable customer experience within the local community and wider Sydney area
- Offers friendly and efficient service to customers, able to handle challenging situations.
- Develop and maintain courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Exceeded goals through exceptional customer service, effective task prioritisation and great work ethic.
- Participated in team-building activities to enhance working relationships.
Dispatch Officer
The Boot Warehouse
Taren Point, NSW
02.2020 - Current
- Processing orders, run bulk pick sheets, sort and collect items for dispatch
- Responsible for the accurate dispatch of online orders, with gift. 200 orders on average per shift within delivery time frames.
- Developed a robust picking and packing process, with attention to detail
- Worked within a busy online family business in a team environment
Chiropractic Receptionist
Back To Balance Chiropractic Clinic
Caringbah, NSW
06.2016 - 12.2018
- Scheduled patient appointments for a busy chiropractic practice using Cliniko Software
- Gathered forms to collect patient information for billing and patient file.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Cleaned, restocked and organised treatment rooms.
- Liaised with patients and addressed inquiries, appointment requests and billing..
- Handled high volume of calls and patient arrivals per day.
Chiropractic Receptionist
Clair Hogan Family Chiropractic
Miranda, NSW
02.2013 - 10.2016
- Managed phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing using Frontdesk software.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organised.
Account Manager Sales Representative
Pernod Ricard Australia
Sydney CBD, NSW
03.2004 - 12.2009
- Delivered high level of customer service to 5 star hotels and restaurants in the Sydney CBD
- Represented high end liquor and wine products
- Managed accounts, set budgets, sales tenders and met sales targets
- Built relationships and networking
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease and solved problems
Education
Diploma in Hotel Management - Hotel Management
Intercontinental Hotel School
Sydney CBD11.1995
HSC - Year 12
Menai High School
Menai, NSW11.1994
Skills
- Positive Attitude and Energetic
- Visitor and Customer Relations
- Reliable and Punctual
- Courteous and Professional
- Attention to Detail
- Multitasking and Prioritisation
- Relationship Building
- Verbal and Written Communication
Interests include -
Health and wellbeing. Cooking from scratch. Bush and beach walks. Family Holidays and Camping.
References
Alison Morris
Director - Alasana Pty Ltd
Hypnotherapist
Ph: 0411 133 327
Karen Ansell
Be In Balance Naturopathy
Naturopath
Ph: 0432 194 735
Timeline
Dispatch Officer
The Boot Warehouse
02.2020 - Current
Chiropractic Receptionist
Back To Balance Chiropractic Clinic
06.2016 - 12.2018
Independent Thermomix Consultant
Thermomix Aus
10.2015 - Current
Chiropractic Receptionist
Clair Hogan Family Chiropractic
02.2013 - 10.2016
Account Manager Sales Representative
Pernod Ricard Australia
03.2004 - 12.2009
Diploma in Hotel Management - Hotel Management
Intercontinental Hotel School
HSC - Year 12
Menai High School