Melissa Henry
Navy Veteran
Craignish,QLD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong work ethic with genuine desire to work in the school environment and acquire new skills.
Overview
30
30
years of professional experience
Work History
Banking Customer Service Representative
National Australia Bank
06.2023 - 09.2023
- Streamlined account opening processes for new clients, resulting in a more efficient and user-friendly experience.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
Swimming Instructor
Elders Swim School
02.2019 - 07.2021
- Collaborated with colleagues to develop comprehensive swim programs for participants of all ages and skill levels.
- Contributed to a positive work culture among colleagues through open communication, teamwork, and mutual respect while striving to deliver exceptional aquatic education experiences for all students.
- Prepared equipment before each class class and stored items promptly after classes.
- Took notes strengths and weaknesses of each child in class to track progress.
- Improved student confidence in water by providing individualized feedback and personalized instruction.
Chief Electronics Technician Submariner
Royal Australian Navy
05.1993 - 06.2016
- Streamlined maintenance processes for increased efficiency and reduced downtime.
- Developed comprehensive maintenance schedules to proactively address potential issues and minimize system downtime.
- Conducted thorough quality assurance tests on repaired equipment, maintaining a high standard of workmanship and reducing the need for subsequent repairs.
- Optimized workflow processes by implementing effective communication strategies between departments, resulting in improved cross-functional collaboration.
- Led regular safety meetings with staff members, promoting adherence to established protocols designed to prevent accidents or injuries in the workplace environment.
- Updated technical documentation as needed to reflect changes in equipment specifications or procedural modifications, ensuring accurate records were maintained at all times.
Education
No Degree - Electrical, Electronics And Communications Engineering
Tafe
Sydney, NSW 04.2001 -
Skills
- Parental Communication
- Patience and Empathy
- Progress Reporting
- Wireless Communications
- Collaborative mindset
- Adaptive Learning
- Teamwork orientation
Accomplishments
Australia Day Medallion recipient 2009
Australian Submarine Corp Award for Quality Excellence
Timeline
Banking Customer Service Representative
National Australia Bank
06.2023 - 09.2023
Swimming Instructor
Elders Swim School
02.2019 - 07.2021
No Degree - Electrical, Electronics And Communications Engineering
Tafe
04.2001 -
Chief Electronics Technician Submariner
Royal Australian Navy
05.1993 - 06.2016