Melissa Hill
Sandy Creek,SA
Summary
With a proven track record at Bank SA, enhancing customer satisfaction and streamlining customers banking needs while navigating the complexities of both commercial and retail banking. My resilience and strong communication skills, coupled with a profound knowledge of internal and external banking systems has contributed to team and independent successes.
Overview
13
13
years of professional experience
Work History
Associate Private Banker
Bank SA
01.2022 - 07.2023
- Oversaw day-to-day account and loan maintenance tasks, ensuring accuracy and timely execution of transactions for clients portfolios.
- Maintained strict confidentiality around sensitive client information, upholding both legal requirements and ethical considerations within the private banking sphere.
- Worked closely with Private Bankers to assist with clients loan applications, including identifying clients businesses of all structures.
- Provided clients with professional and efficient responses to enquiries both written and verbally.
Senior Customer Service Specialist - Virtual
Bank SA
04.2021 - 01.2022
- Assist customers with their home loan increases.
- Assist customers with their personal and business identification, account openings, lending and maintenance requirements in an efficient and timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Specialist - Virtual
Bank SA
05.2020 - 04.2021
- Work with branch teams across SA and NT to assist customers with personal and business identification, account openings and maintenance in an professional and timely manner.
- Provide a smooth and professional experience for customers and staff over the video connect system.
- Meet required training, confidentiality and KPI's.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Customer Service Advisor
Bank SA
04.2014 - 05.2020
- Assist customers with personal and business identification, account opening and personal lending requirements in a professional manner.
- Provide service as a teller to assist with day to day transactions.
- Work within a small team and resource other departments to best meet the customers needs.
- Responded to customer needs through competent customer service and prompt problem-solving.
Customer Service Officer
Bank SA
02.2010 - 04.2014
- Assist customer with daily transactions over the counter in a professional and time effective manner.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped customers every day with positive attitude and focus on customer satisfaction.
Education
Peterborough High School
Peterborough, SASkills
- Knowledge of internal and external banking systems
- Ability to solve clients concerns and complaints
- Understanding of Commercial and Retail Banking
- Strong communication skills
- Resilience
- High attention to detail
- Ability to adapt and work to deadlines
- Highly organised
- Ability to work independently and as part of a team
Timeline
Associate Private Banker
Bank SA
01.2022 - 07.2023
Senior Customer Service Specialist - Virtual
Bank SA
04.2021 - 01.2022
Customer Service Specialist - Virtual
Bank SA
05.2020 - 04.2021
Customer Service Advisor
Bank SA
04.2014 - 05.2020
Customer Service Officer
Bank SA
02.2010 - 04.2014
Peterborough High School
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