MELISSA HOLMES
Cannonvale,QLD
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
16
16
years of professional experience
1
1
Certification
Work History
GENERAL MANAGER
IDEAL Placements Association Inc.
2022.05 - Current
- Strategic planning, direction and support for not-for-profit organisation delivering employment services programs, Transition to Work, Career Transition Assistance, Disability Employment Services throughout Mackay region whilst working collaboratively with the Governance Committee to achieve business goals and spearhead innovative strategic business concepts to ensure profitability.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
OPERATIONS MANAGER - HEAD OFFICE
Neato Employment Services
2016.07 - 2022.05
- Quality, compliance of 56 regional Queensland sites whilst maintaining Human Resources, Occupational Health Safety, Training and Development of 200+ staff delivering jobactive employment services.
GROUP MANAGER
Community Solutions
2013.06 - 2016.06
- Strategic direction, support for not-for-profit delivering Job Services Australia (JSA) and Disability Employment Services (DES) across regional Queensland in employment regions Mackay, Rockhampton, Fraser Coast and Sunshine Coast including outreach.
TEAM LEADER
Community Solutions
2009.07 - 2013.06
- Day to day leadership of delivering JSA & DES employment services to job seekers and employers in regional sites Cannonvale and Proserpine and providing leadership to Mackay and Sarina.
BRANCH MANAGER
IPA Personnel Pty Ltd
2008.01 - 2009.06
- Operational and strategic planning at site based in Cannonvale delivering employment services
- Maintaining a competitive edge against other high performing providers within Mackay region.
Education
Certificate of Achievement - ISO 27001:2013 Foundation
SAI Global
01.2021
Identify Risk & Apply Risk Management - OHS Risk Management
Qld Training
01.2020
Quality (ISO 9001) & OHS Management (ISO 45001) - System Auditing - Internal Auditing
PwC Skills for Australia - Brisbane, QLD
01.2019
Statement of Achievement Lead Auditing - Lead Auditing
SAI Global
01.2017
Diploma of Employment Services - Employment Service Industry
Guardian Training Services
01.2014
Certificate IV in Frontline Management - Business Management
Designer Life
01.2013
Certificate IV in Training & Assessment -
Barrier Reef Institute of Tafe
01.2009
Skills
- Leadership
- Business management strategies
- KPI
- Business Management Systems
- Expertise in quality assurance & audits
- Quality Assurance Framework
- Employment Service operations
- Proficient in Microsoft Office 365 including Word, Excel, PowerPoint
- Analytical & effective problem solver
- Excellent attention to detail & organisational skills
- Adaptable to changing environments.
- Strategic planning & development
- Time management
- Excellent interpersonal skills
- Staff Supervision
- Customer Relationship Management
- Project Management
- Workflow Planning
- Branding
- Business Development
- Program Administration
- Quality Management
- Problem Resolution
- Deadline-oriented
- Performance Analysis
- Employee Development
- Succession Planning
Certification
- COVID-19 Fully vaccinated.
- Current National Policy History Check
- Open Manual Qld Drivers Licence
- Qld Blue & Yellow Card certified.
- Governance committee member of YIRS Youth One Stop Shop 8-21yrs.
References
- Mr. Luke Gascoyne, Operations Manager Cairns & Townsville, Neato Employment Services, 0400 705 332
- Ms. Cheryl Graffunder, Operations Manager Mackay & Fitzroy, Neato Employment Services, 0400 628 336
Timeline
GENERAL MANAGER
IDEAL Placements Association Inc.
2022.05 - Current
OPERATIONS MANAGER - HEAD OFFICE
Neato Employment Services
2016.07 - 2022.05
GROUP MANAGER
Community Solutions
2013.06 - 2016.06
TEAM LEADER
Community Solutions
2009.07 - 2013.06
BRANCH MANAGER
IPA Personnel Pty Ltd
2008.01 - 2009.06
Certificate of Achievement - ISO 27001:2013 Foundation
SAI Global
Identify Risk & Apply Risk Management - OHS Risk Management
Qld Training
Quality (ISO 9001) & OHS Management (ISO 45001) - System Auditing - Internal Auditing
PwC Skills for Australia - Brisbane, QLD
Statement of Achievement Lead Auditing - Lead Auditing
SAI Global
Diploma of Employment Services - Employment Service Industry
Guardian Training Services
Certificate IV in Frontline Management - Business Management
Designer Life
Certificate IV in Training & Assessment -
Barrier Reef Institute of Tafe
- COVID-19 Fully vaccinated.
- Current National Policy History Check
- Open Manual Qld Drivers Licence
- Qld Blue & Yellow Card certified.
- Governance committee member of YIRS Youth One Stop Shop 8-21yrs.
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