Melissa Howard

• Assess and approve personal loan and credit card applications in line with lending policy and risk guidelines.
• Build and maintain strong customer relationships to support business growth and retention.
• Attend regional Customer Experience and Wealth meetings and relay information back to branch team.
• Encourag and assist colleagues in using new skills to improve the relationship between our customers and the bank.
• Conducting over-the-counter transactions, open new accounts, and resolve general customer enquiries efficiently and accurately.

• Conduct over-the-counter transactions, open new accounts, and resolve general customer enquiries efficiently and accurately.
• Work collaboratively in a team environment to deliver a seamless and positive customer experience.
• Identify customer needs and provide suitable financial solutions to meet their goals.
• Conducting both mandatory and additional training to maintain a high level of skill and knowledge to efficiently complete task required within policy and risk guidelines.

Complete Basic Training Course, Driving Course, Junior Leadership Course and Transport Managers Course to ensure required skill level was achieved to safely and effectively lead a section of soldiers.

Being responsible for the day-to-day management of 6-10 soldiers, conduct training, maintain their safety at all times and ensure all tasks were completed to a high standard following policies and procedures at all time.

Managing a fleet of 120 vehicles, ensuring routine services were scheduled, vehicles were maintained and cleaned, vehicles were configured for required tasks and ready to move out at any given moment.

Assigning soldiers to vehicles, creating suitable routes and planning 7 - 10 day operations to include rest breaks and overnight stops adhering to National Heavy Vehicle Regulations.

• Supervised daily care and feeding of animals, ensuring adherence to nutritional guidelines.
• Maintained cleanliness and sanitation of kennels, promoting a healthy environment for pets.
• Administered medications and treatments as directed by veterinarians, ensuring pet health compliance.
• Segregating and effectively controlling dangerous dogs to maintain the safely of all staff and other animals.

• Delivered exceptional customer service in fast-paced restaurant environment.
• Collaborated with team members to ensure efficient order fulfillment and food preparation.
• Trained new staff on operational procedures and safety standards.
• Maintained cleanliness and organization of dining and kitchen areas.