Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Hughes

Summary

Dynamic and reliable shop assistant with extensive experience, excelling in customer service and cash handling. Proven ability to enhance shopping experiences through effective product promotions and store organization. Recognized for maintaining a welcoming environment while efficiently managing inventory and fostering positive customer relationships.

Professional retail worker with comprehensive experience in providing exceptional customer service and ensuring smooth store operations. Reliable team player known for flexibility and focusing on achieving sales goals. Skilled in inventory management and fostering positive customer interactions.

Overview

18
18
years of professional experience

Work History

Shop Assistant

Best N Less
06.2025 - Current
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Organized merchandise displays to maximize visibility and accessibility for shoppers.
  • Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
  • Maintained cleanliness and organization of sales floor, contributing to a welcoming environment.
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Organized shelves to remove slow moving items and add new merchandise.
  • Greeted customers entering store and offered assistance with requirements.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Helped managers with daily checklists and last-minute requirements.
  • Remained calm and composed in tense situations involving angry or upset customers.

Shop Assistant

Smoke Mart and Gifts
10.2024 - 06.2025
  • Engaged in continuous learning about store policies and procedures to improve service delivery.
  • Assisted customers in locating items, ensuring a positive shopping experience.
  • Collaborated with team members to achieve overall store goals and objectives.
  • Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
  • Handled customer returns according to company policies, ensuring a fair resolution for all parties involved.
  • Enhanced store security by vigilantly monitoring for shoplifting activities, contributing to reduction in losses.
  • Resolved customer complaints with empathy and professionalism, maintaining positive relationships.
  • Trained new staff in cashier duties, product knowledge, and customer service standards, improving overall team efficiency.

Canteen Manager

Mels Yummies
02.2018 - 04.2024
  • Managed daily cafeteria operations, ensuring efficient food preparation and service.
  • Trained staff in food safety protocols and customer service best practices.
  • Coordinated inventory management, reducing waste through effective stock rotation.
  • Implemented menu planning based on seasonal ingredients and dietary needs.
  • Monitored kitchen equipment maintenance to ensure optimal performance and safety.
  • Managed budgets, analyzing financial data to make informed decisions on purchasing and menu pricing.
  • Recruited trained, and supervised staff to ensure exceptional customer service in a fast-paced setting.
  • Monitored cash handling procedures closely, ensuring accuracy in transactions and reducing instances of theft or fraud.
  • Organized special events and catering services, expanding cafeteria's offerings and increasing revenue.
  • Maintained a clean and safe environment, adhering to health department regulations and guidelines.

Security Officer

AV Sec Security
02.2007 - 01.2024
  • Monitored premises to ensure safety and security of staff and visitors.
  • Conducted regular patrols to identify and mitigate potential security risks.
  • Managed access control procedures to maintain secure entry points.
  • Responded promptly to incidents, ensuring proper reporting and documentation.
  • Conducted routine patrols to ensure safety and security of premises.
  • Conducted regular maintenance checks on patrol vehicles and equipment to ensure optimal performance during patrols, reporting any issues promptly.
  • Implemented detailed incident reports for accurate record-keeping and informed decisionmaking.
  • Reduced incidents of theft and vandalism by maintaining a visible presence and proactive approach.
  • Performed routine checks of building entrances, exits, and perimeters to ensure optimal safety standards were upheld consistently.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Education

High School Diploma -

Northam Senior High School
Northam, WA

Skills

  • Customer service
  • Cash handling
  • Product knowledge
  • Inventory management
  • POS systems
  • Store maintenance
  • Product promotions
  • Customer engagement
  • Product labeling
  • Returns and exchanges
  • Seasonal promotions
  • Friendly and helpful
  • Honest and dependable
  • Reliable and responsible
  • Shop organization

Timeline

Shop Assistant

Best N Less
06.2025 - Current

Shop Assistant

Smoke Mart and Gifts
10.2024 - 06.2025

Canteen Manager

Mels Yummies
02.2018 - 04.2024

Security Officer

AV Sec Security
02.2007 - 01.2024

High School Diploma -

Northam Senior High School

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Melissa Hughes