Melissa Hunter

• Conducted Valuations, prepare and submit reports within stipulated timeframes and according to agreed format and standards
• Complete appropriate background research of market evidence
• Utilised mobile technology for field inspection
• Provide information and access to systems as required for audits and performance measurement
• Manage personal work tasks, in conjunction with Administration/Support team, to ensure compliance with service level agreements
• Maintain and enhance client relations

Conduct Valuations, prepare and submit reports within stipulated timeframes and according to agreed format and standards including the Australian Banking and Finance Industry Residential Valuation Instructions.

Complete appropriate background research of market evidence.

Utilise mobile technology for field inspection.

Provide information and access to systems as required for audits and performance measurement.

Manage personal work tasks, in conjunction with the Administration/Support team, to ensure compliance with service level agreements.

Liaise directly with the requestor to clarify issues as required.

Maintain and enhance client relations.

• File preparation – data collection, sales/rental/market research, generating invoices
• Accompany and assist valuers in undertaking property inspections, including measurements and taking photos
• Undertake research of comparable property sales and other relevant information
• Assist with evaluation and data analysis including financial analysis and cash flow modelling
• Liaise with clients and external parties, as required
• Booking valuation appointments
• Assisting Senior Valuers with on-site property inspections
• Drafting reports
• Assist with general office administration duties

• Reached out to potential customers via telephone, email, and in-person inquiries.
• Generated new business with marketing initiatives and strategic plans.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Performed client research and identified opportunities for account growth, account penetration and market expansion.
• Represented company and promoted products at conferences and industry events.

• Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
• Educated clients on sales and buying processes and advised buyers on making decisions.
• Communicated with clients to understand property needs and preferences.
• Coordinated appointments to show marketed properties.
• Reviewed local listings and kept detailed list of availabilities for sales, purchases and possible new clients.
• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Negotiated, facilitated, and managed real estate transactions.
• Maintained connections with clients to encourage repeat business and referrals.
• Advised clients on market conditions and property value for informed decision-making.
• Presented purchase offers to sellers for consideration.
• Developed and maintained relationships with clients through networking, postcards, and cold calling.

Based in Melbourne and reporting to Regional General Manager Vic/Tas. The purpose of this role was to maximise the growth and profitability of indirect leisure revenue from the Flight Centre Group for the Ansett Australia/Air New Zealand Group.

• Maximised the growth and profitability of indirect leisure revenue from travel agency groups such as Traveland, Flight Centre and Harvey World for the Ansett Australia/Air New Zealand Group.

Commercial and Agency Sales for the Cairns Area. The purpose of this role was to maximise the growth and profitability of commercial and agency revenue from within a portfolio in accordance with revenue objectives.

The purpose of this role was to maximise revenue within the Ansett Retail shop by servicing commercial and leisure direct customers of Ansett Australia with domestic and international products while enhancing and delivering of customer satisfaction.

• Worked closely with clients to understand unique needs and meet specific travel desires.
• Handled sensitive information with professionalism and discretion.
• Organized trips for individual, family and business travellers.
• Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
• Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
• Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.

• Demonstrated customer service skills and computer skills through greeting passengers, allocating boarding passes for both domestic and international flights and providing boarding instructions.
• Dispatched
• Liaised and Dispatched planes within a 30 minute turn around
• Make announcements prior to boarding
• Greet passengers and provide boarding instructions.
• Baggage services
• Received customer service award for locating missing baggage for VIP client.