Melissa Jane Gardiner
St Edmunds College Canberra
Bungendore
26
years of professional experience
Results-oriented leader with expertise in payroll, governance, strategic planning, program development, and project management. Demonstrated success in enhancing operations and driving business improvements through actionable plans. Committed to high productivity and efficiency while ensuring compliance with regulatory policies.
Work History
Drug and Alcohol Collector (Casual)
1 Year 11 Months- Preforming DOA tests by collecting hair samples.
- Collecting information and sending for processing.
- Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
- Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
Receptionist / Student Services
4 Years 6 Months- Greeted and directed visitors to appropriate personnel.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Answering and directing incoming calls using multi-line telephone systems.
- Provided administrative support by organizing documents and making copies to enhance team efficiency.
- Coordinated and sent absentee text messages to ensure timely communication with students and families.
- Administered care for sick students in school sick bay, ensuring their comfort and safety during recovery.
- Managed financial records and transactions to ensure accuracy and compliance.
- Entering supplier invoices into the schools finance program
- Managed front desk operations, ensuring smooth guest check-ins and inquiries.
- Coordinated communication between departments, enhancing collaboration and service delivery.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Management
9 Years 7 Months- Work with the Board on all Governance matters and communicate with them to fulfil the mission statement, providing timely and accurate information necessary for the Board to function properly and to make informed decisions. Undertake all WHS responsibilities under the relevant legislation.
- Oversee Financial operation, performance and viability and develop resources to ensure the financial health of the organisation. Submit proposed annual budget and financial statements to the Board, which accurately reflect the financial state.
- Perform fiscal management to ensure that the operations are within the budget. Ensure that the staff are performing well to meet budgetary constraints and maintain the financial position of the organisation in a positive note. Manage all contracts within a commercially open and accurate process.
- Developed relationships with internal and external stakeholders to drive fundraising efforts, securing new resources of revenue through innovative activities and donor engagement.
- Develop programs, strategic plans and community outreach that conforms to the mission of the organisation and work with colleagues to achieve the mission.
- Implement programs that will fulfill the organisation’s mission and develop strategic planning to ensure successful implementation of programs and its mission.
- Manage the administration of the operations including the Human Resource requirements for the Board, staff, and volunteers.
- Led initiatives to enhance professional reputation of organisation, supporting fundraising and community activities while advocating for mission and fostering positive relationships with stakeholders.
- Successfully delivered the annual Convoy which raised over $400,000 annually and sourced out entertainment which included Jonny Diesel, Angry Anderson, Hurricane Fall, Mental as Anything and Shannon Noll.
- Processed payroll for diverse employee groups, ensuring compliance with federal and state regulations.
- Managed payroll discrepancies, resolving issues efficiently to maintain employee satisfaction.
- Coordinated year-end processing and tax reporting, facilitating timely submissions for W-2s and 1099s.
- Led initiatives to streamline payroll processes, resulting in improved operational efficiency across departments.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Resolved payroll discrepancies quickly and successfully.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Created new hire and termination documents for payroll.
- Maintained strict confidentiality of all payroll information and records.
- Ensured compliance with federal, state, and local tax regulations through meticulous record-keeping and accurate reporting.
- Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
- Oversaw accurate processing of special payroll situations, such as bonuses, terminations, and leaves of absence, maintaining strict adherence to policies.
- Tracked employee vacation, sick and personal time.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Analyzed and updated payroll policies to reflect changing tax laws, safeguarding company against potential penalties and fines.
- Oversaw the transition to a new payroll software platform, minimizing downtime during implementation phase.
Accounts & Finance Officer
12 Years- Prepared financial reports including budget monitoring reports and variance analysis.
- Tracked accounts payable and receivable, reconciling bank transactions to ensure accuracy.
- Reviewed financial documents and provided recommendations based on insights, ensuring accuracy and currency of records.
- Maintained meticulous financial records through organized paper and digital filing systems.
- Served as a key point of contact on financial and accounting matters.
- Previous Employment History Available Upon Request
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Managed payroll data entry and processing for 40+ employees to comply with predetermined company guidelines.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
Education
Certificate of Business - Governance
CPR / First Aid Certification
Skills
Service Compliance
Compliance management
Payroll management
Operations Management
Project Management
Operational Excellence
Budget Management
Community Outreach
Program Development
Mission & Strategy
Delivering Results
Client engagement
Customer Communication
Project implementation
Best Practices
Analysis
Computer Competencies
Leadership & Management
Team leadership
Problem Resolution
Dispute Resolution
Administrative
Timeline
Drug and Alcohol Collector (Casual)
Brassets Group
08.2024 - CurrentRead More
Receptionist / Student Services
St Edmunds College Canberra
01.2022 - CurrentRead More
Management
The ACT Eden Monaro Cancer Support Group
04.2012 - 11.2021Read More
Accounts & Finance Officer
Rodney’s Nursery
04.2000 - 04.2012Read More
CPR / First Aid Certification
Read More
Institute of Community Directors Australia
Certificate of Business from Governance
Read More
CORE COMPETENCIES
- Proficient in payroll, staff tax, superannuation, leave entitlement and the understanding of modern awards
- Ability to establish and maintain a cohesive and collaborative rapport with both internal and external key stakeholders.
- Outstanding quality leadership, finance management and team management skills; able to work within deadlines and timeframes.
- Superior capacity to work autonomously or within a team environment to achieve desired and sustainable outcomes.
- High level ethical and moral standards to generate a positive image for the entity.
- Outstanding capacity to perform multiple tasks with accuracy and proficiency.
- Aptitude in planning and organising schedules in advance, as well as ensuring strict compliance with pre-established regulations.
- Ability to initiate, cultivate and maintain strategic alliances with key senior managers and other stakeholders within and outside the organisation.
- Show resilience and adaptability even in demanding and high-pressure environments; adopt methods that enable coping and adapting to stress in the workplace.
- Strong collaboration and teamwork skills, negotiating situations skillfully and resolving conflicts and issues in a prompt and professional manner, assisting others with tasks, and ensuring proper adherence to group dynamics and fulfilment of group responsibilities for a more efficient and more expedient service delivery.
- Proficient in the use of computer systems and applications.