Melissa Johnson
Woodridge
Summary
Studied at Max Fitness in 2003.
Competed on stage 2015
Studies at Access Gateway in 2021
Overview
20
20
years of professional experience
Work History
Gym Manager
N/A
09.2003 - 04.2023
- Expanded clientele base with targeted marketing strategies such as social media campaigns and local partnerships.
- Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
- Generated leads through sales promotions and word-of-mouth.
- Managed financial tasks including budgeting, expense tracking, and revenue forecasting for the gym''s success.
- Reviewed stock counts and ordered items to control inventory.
- Increased gym membership retention by implementing personalized fitness programs and regular progress checkins.
- Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
- Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
- Trained employees on general procedures, gym rules and duties.
- Streamlined facility operations by creating efficient staff schedules and maintaining an organized work environment.
- Focused on building a strong company culture that fostered teamwork, collaboration, motivation among employees in their daily responsibilities.
- Reviewed and analyzed sales data to identify trends, make informed decisions, and set targets for future growth.
- Boosted member engagement by organizing a variety of health and wellness events, workshops, and seminars.
- Implemented safety protocols to reduce incidents of injury among staff and members during workouts or classes.
- Promptly attended to guest needs concerning fitness room, locker room and relaxation area.
- Ensured compliance with all industry regulations by staying up-to-date on changes in legislation affecting the fitness industry.
Fitness Coach
N/A
06.2003 - 04.2016
- Educated clients on proper exercise technique, reducing the risk of injury while maximizing workout effectiveness.
- Developed strong member relationships with caring and collaborative approach.
- Provided coaching about healthy lifestyle strategies.
- Instructed on proper use of equipment for safety of all members.
- Facilitated ongoing communication between trainers, staff, and management to maintain a cohesive team environment focused on delivering quality service.
- Collaborated with other fitness professionals to develop innovative and engaging group exercise programs.
- Offered guidance on injury prevention measures during workouts, minimizing downtime due to physical setbacks or strains.
- Modified workout plans according to fitness levels and medical considerations.
- Stayed up-to-date on industry trends and techniques, continually refining personal training skills for maximum results.
- Assisted with gym marketing efforts to attract new members and expand the facility''s reach within the community.
- Led by example through maintaining personal fitness levels and adhering to professional standards of conduct within the gym environment.
- Improved class participation by developing programs to meet needs relevant to age and activity levels.
- Developed strong relationships with clients, fostering trust and loyalty in their fitness journeys.
- Managed scheduling of personal training sessions, accommodating changes when necessary to ensure client satisfaction.
- Maintained a clean and organized training environment, ensuring optimal conditions for client workouts.
- Created individualized exercise, nutrition and strength and conditioning programs to facilitate weight loss and encourage healthy lifestyle.
- Oversaw fitness areas with practiced eye for safety or training issues.
- Consulted with clients to define personal health needs, formulate effective fitness, nutritional or rehabilitation plans and improve overall well-being.
- Improved client fitness levels by designing and implementing personalized workout plans tailored to individual needs.
- Increased gym revenue by promoting and selling personal training packages to new and existing clients.
- Advised clients on proper nutrition strategies to complement their exercise routines for best results.
- Delivered high-quality group fitness classes, ensuring a safe and enjoyable experience for all participants.
- Organized special events such as fitness challenges or workshops, further engaging members in healthy lifestyle pursuits.
- Boosted overall gym membership retention rates through consistent follow-up and exceptional client support.
- Recruited, supervised and mentored high performing teams to deliver quality training to clients.
- Identified areas of improvement within the facility''s equipment and layout, suggesting updates to enhance the client experience.
- Enhanced client motivation by setting achievable goals and providing regular progress updates throughout their programs.
Skills
Business Management
Timeline
Gym Manager
N/A
09.2003 - 04.2023
Fitness Coach
N/A
06.2003 - 04.2016
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