Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Johnson

Gladstone,QLD

Summary

Dedicated professional with extensive experience in hospitality and cleaning services, notably at Gladstone Central Plaza. Expert in room sanitation and chemical safety, consistently ensuring guest satisfaction through efficient time management and proactive maintenance reporting. Proven ability to train new employees and maintain high standards of cleanliness in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Hotel Housekeeper

gladstone central plaza
Gladstone, QLD
01.2024 - 07.2024
  • Responded to guest requests and complaints promptly, ensuring a positive stay and experience.
  • Implemented special cleaning requests and DND (Do Not Disturb) preferences as per guest requirements.
  • Reported maintenance issues such as plumbing problems or burned out bulbs.
  • Managed time efficiently to meet cleaning deadlines during high occupancy periods.
  • Vacuumed carpets, dusted furniture, washed windows and walls.
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing.
  • Wrote shift reports detailing housekeeping activities, room vacancies and timekeeping data.
  • Folded linen neatly for storage or transport to laundry area.
  • Followed all health and safety regulations when handling chemicals and cleaning solutions.
  • Cleaned lobby, lounge and other public areas to maintain health standards and organized, tidy space.
  • Stocked supplies such as drinking glasses, linens, toiletries and cleaning products.
  • Cleaned and returned rooms to occupant-ready status to satisfaction of all clients.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.

Cleaner

jamaica blue
Gladstone, QLD
01.2022 - 02.2023
  • Disinfected surfaces regularly with appropriate cleaning solutions.
  • Stocked cleaning supplies in designated areas.
  • Kept records of daily cleaning activities.
  • Assisted head chef in preparing dishes for customers.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Assisted in cooking and plating dishes according to restaurant standards.
  • Organized food items in kitchen storage areas.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Kept business entrances clean, tidy and professional in appearance.

Lawn Maintenance Laborer

self employed
Gladstone, QLD
02.2018 - 02.2020
  • Mixed and sprayed or spread fertilizers, herbicides, or insecticides using hand or automatic dispensers.
  • Pruned and trimmed trees and hedges with shears, pruners, or chain saws.
  • Provided customer service, addressing client concerns and ensuring satisfaction with completed projects.
  • Prepared estimates for customers based on their individual needs and requested services.
  • Mowed lawns and trimmed grass using a variety of mowers and trimmers.
  • Assisted in training new employees on proper use of tools and equipment or other aspects of the job.

Education

CERTIFICATE I & II OFFICE ADMINISTRATION

GLADSTSONE TAFE
Gladstone, QLD
07-1999

High School Diploma -

GLADSTONE STATE HIGH SCHOOL
Gladstone, QLD
11-1992

Skills

  • Room sanitation
  • Chemical safety
  • Time management
  • Inventory control
  • Maintenance reporting
  • Customer service
  • Training new employees
  • Restocking supplies
  • Deep cleaning

Timeline

Hotel Housekeeper

gladstone central plaza
01.2024 - 07.2024

Cleaner

jamaica blue
01.2022 - 02.2023

Lawn Maintenance Laborer

self employed
02.2018 - 02.2020

CERTIFICATE I & II OFFICE ADMINISTRATION

GLADSTSONE TAFE

High School Diploma -

GLADSTONE STATE HIGH SCHOOL

Similar Profiles

CREATE PROFILE
Melissa Johnson