Melissa Johnston

Homes NSW

Department Communites and Justice

Housing Support Assistant

Riverwood Tenancy Team

26 September 2022 to present

· Invoices

· Fleet Vehicle Management

· Shared Team Mail box Manage

· File and record Management

· Office stationery/Equipment

· Managing flex sheets for team

· Managing mail in and out of office

· Managing scheduling and Booking of Client Service Visits for annual, 8 weeks, joint inspection with real estates for headlease properties

· Routine correspondence

· Emailing team reports daily

· Booking meeting rooms

· Online tenancy forms

· Monthly Cheque Reconciliation

· Systems used: one trim, sap, homes and Microsoft office software

Hume Community Housing

Housing Independence Team

Temporary Accommodation Program, Transitional Housing Team and Together Homes Program supporting a team of approximately 6 to 9 staffAdministration Officer

1 January 2019 – 25 February 2022

Made redundant

Assisting with project work across the organisation

File and Record Management – Data Entry, Scanning, filing, archiving, laminating

Preparing reports for stakeholders internal and external

Preparing new sign-up documents and collaborating for housing officers in our 3 programs to on-boarding new customers

Meet and Greet Customers, Switchboard, Complete customer surveys programs

Booking meeting rooms, setting up meeting rooms Complete and send Minutes of Meeting/actions notes for staff meetings/agendas

Preparing and collaborating files

Stationery order

Mailing letters/ franking envelopes

Assist manager with monthly credit card statements

Hume Community Housing

Housing People with Disability Team supporting a team of 3 staff

Administration Assistant

22 February 2018 – 31 December 2018

Booking/confirm property inspections for vacancies, PSAT, Ingoing and Outgoing inspections.

File and Record Management data entry, hard copy files and electronic files

Diary Management

Managing general mail and bulk mail outs to customers and their families for newsletters, vacancies letters, inspection letters, Christmas cards, accommodation agreements and any relevant sign up information, Weekly rent arrears report and mailing rent arrears letters.

Mail Merge, creating labels for letters to customers for envelopes, stamping and franking envelopes

Formatting and drafting documents for staff

Running errands example: post office

Stationery ordering

Managing accommodation agreements – ensuring they are signed by customer guardians, filing and uploading to database.

Customer service main switchboard and written correspondence to internal/external stakeholders

Downes Barrington Northside Characted Accounting and Financial Advisory Firm

Administration Assistant

Supporting team 4 accountants and Senior Management

08 August 2016 – 29 August 2017

Depositing customer cheques, Petty Cash reconciliation, Petty Cash Refill

Reception customer service, switchboard, making calls to ato and asic

Ordering office supplies, office equipment, food and catering needs, keeping office tidy

Preparing letters for tax returns, written correspondence, mail register updating

Sending out client Invoices / Processing clientele payments through eftpos

Preparing audit papers and sending them to external auditor superannuation/arranging couriers

File and record management of client files in computer and paper-based filing systems- Scanning, printing, photocopying, data entry

PA light duties to Practice Manager

Depositing cheques share statement

Credit Card Allocations

Dairy Management / Scheduling Appointments

Made Card Contact information in outlook

Making tea and coffee for clients and stakeholders upon arrival

Preparing and collaborating files for meetings printing, hole punching and putting into folder for external meetings/business trips

Researching information when requested

Organising for mail redirection

Macarthur Diversity Services Initiative Community Services

Volunteer Administration Assistant supporting volunteer coordinator / staff

13 July 2015 – 08 August 2016

Assisting with stock and inventory for our emergency relief food bank

Putting packs together for our homeless and family bags for the food bank

Assisting with community development programs for families and children and community lunches

Posting awards / invitations for functions

Making reference check phone calls for new volunteers

Daily mail in/out, stamping envelopes, going to post office

Filing up photocopy machine with paper / photocopying / Typing letters

Restocking tea, coffee, sugar in all staff / clients kitchens, Unloading dishwasher

Assisting with database management and data collection, prepare new volunteer coda files

CS Logistics Solutions Pty Ltd

Administration/Warehouse Back-up (temp 6month role)

23 Jan 2015- 24 Jul 2015 I

Picking online orders/ general cleaning/ Deconstructing recyclable cardboard

Investigating and reconciling system discrepancies

Unpacking, sorting stock for multiple purposes/ tidy cleaning for clients inspections

Filing and record management

Data entry and into Excel/CSV files including use of scanning equipment

Assisting setup and preparation of special project work

Supporting the expansion of our online operations by preparing new pick locations

Work Ventures Community Centre Airds

Employment, Education and Training services

Volunteer Reception / Administration

22 Apr 2013 – 27 Feb 2015

Meet and Greet Clients, Switchboard, Checking Answering machine messages

Assisting Clients with Photocopying, Faxing and Printing, lodge forms, check email, basic internet research

Setting up Training Rooms for Courses and Meetings

Opening and closing of premises, monitoring in and out of premises

Preparing kids pre-packed lunch for children’s courses

Preparing and collaborating packs for new upcoming courses

Filing, Archiving, faxing, photocopying, data entry for office staff

Macquarie Education Group International School

Receptionist/Accommodation Officer (1 month role Temp role)

Nov 2008 – Dec 2008

Meeting and Greeting, Switchboard, Assisting staff and students with enquires

Mailing, Faxing, filing, photocopying, binding and laminating,

Making student identification cards

Ordering office supplies, equipment repairs

Cashing handling rent/buying textbooks for students

File and Record Management/ data entry

Managing student homestays

McDonalds Macarthur Square

Customer Service/Cashier

Jun 2006 – October 2008

Cash Handling

Customer Service

Customer Complaints

Stocking

Maintain Restaurant Cleanliness