Summary
Overview
Work History
Skills
Timeline
Hi, I’m

Melissa Jones

Ipswich,QLD

Summary

Dynamic and results-driven Sales Assistant with a proven track record at Jeanswest, where I exceeded sales targets through expert sales expertise and exceptional customer service. Skilled in cash handling and complex problem-solving, I fostered long-term loyalty with a friendly and helpful demeanor. Demonstrated ability to thrive in fast-paced environments, enhancing team performance and driving revenue growth.

Overview

9
years of professional experience

Work History

Jeanswest

Sales Assistant
01.2014 - 07.2017

Job overview

  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Executed visual merchandising strategies to attract customers and drive sales.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Organized in-store promotions to increase awareness of new product lines.
  • Provided exceptional customer service, ensuring repeat business through personalized shopping experiences.
  • Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Wallace Bishop Jewellers

Sales Assistant/ Repair Technician
10.2008 - 12.2013

Job overview

  • Executed visual merchandising strategies to attract customers and drive sales.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Completed in store repairs and maintenance to customers jewellery.
  • Completed in store repaired or maintenance to watches.
  • Increased store foot traffic with innovative window display designs.
  • Trained new staff on sales techniques and store policies, enhancing overall team performance.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Followed detailed repair and maintenance procedures for consumer products.
  • Collaborated with team members to complete complex repairs and improve overall service quality.
  • Communicated effectively with manufacturers regarding warranty claims, replacement parts orders, or technical support inquiries as needed.
  • Inspected and tested, repaired and refurbished products for proper operation.
  • Utilized variety of tools and diagnostic equipment to complete repairs.
  • Expedited emergency repair requests to minimize downtime for critical equipment, maintaining high customer satisfaction levels.
  • Worked effectively in fast-paced environments.
  • Proved successful working within tight deadlines and a fast-paced environment.

Skills

  • Cash Handling
  • Goal-Oriented
  • Stock management
  • Sales expertise
  • Complex Problem-Solving
  • Friendly and Helpful
  • Strong Communication and Interpersonal Skills
  • Organizational Skills
  • Team Supervision
  • Problem-Solving
  • Dispute Mediation
  • Multitasking Abilities

Timeline

Sales Assistant

Jeanswest
01.2014 - 07.2017

Sales Assistant/ Repair Technician

Wallace Bishop Jewellers
10.2008 - 12.2013

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Melissa Jones