Melissa Joyce
Shepparton,Australia
Summary
To leverage my extensive experience in the Disability sector to lead and manage NDIS services, ensuring high quality service delivery and positive outcomes for participants with a future focused approach.
Overview
16
16
years of professional experience
Work History
Service Manager – Day programs
ConnectGV
04.2023 - Current
- Supporting people with a disability on a daily basis
- Personal Care/ Manual Handling
- Support plans
- Computer usage Word, Excel, Share-point, Work Buddy, SASU
- Meetings
- Communication with parents (written and verbal)
- Communication with community organisations
- Behaviour management
- Recording daily notes
- Planning and implementing activities
- Administration duties
- Procedure writing
- Assisting with staff changes on roster
- Training new staff
- Assisting students doing work placement
- Fundraising
- Helping at local community days (Mental Health day)
Service Leader – Engagement & Participation/ Service Manager
ConnectGV
01.2020 - 04.2023
- Provide administrative support to Individual Support Coordinator
- Carry out administrative duties, maintaining participant files and documentation
- Complete participant rosters, incident reports, support plans and any relevant documentation
- Responding to telephone calls, emails and inquiries
- Responding and liaising to stakeholders, internal and external
- Collaborate with staffing group to maintain good outcomes for participants
- Leadership
- Accountability for decisions that impact participants and staff
- Provide supervision to staff, students and volunteers
- Developing and implementing new programs
- Conducting staff meetings and supervision
- Navigating staff
- Attend and conduct care team meetings
- Provide program outcome reports
- Provide evidence to increase participant funding
Rostering Administrator
ConnectGV
01.2021 - 12.2022
- Knowledge of all funding models required including SIL, DSOA, STA, SDA, POS, TAC, Individual support, Core, Irregular, Transport
- Navigating staff
- Aligning funding to support rosters maintain budget expectations
- Rostering
- Budgets/ Financial reports
- Implementing a new time and attendance system (EmpLive)
- Implementing roster changes in accordance with HR requirements
Assistant Individual Support Coordinator/ Individual support coordinator
ConnectGV
01.2017 - 12.2020
- Carry out administrative duties, maintaining participant files and documentation
- Complete participant rosters, incident reports, support plans and any relevant documentation
- Responding to telephone calls, emails and inquiries
- Responding and liaising to stakeholders, internal and external
- Collaborate with staffing group to maintain good outcomes for participants
- Leadership
- Accountability for decisions that impact participants and staff
- Provide supervision to staff, students and volunteers
Disability Support Worker
Yallambee
01.2009 - 12.2011
- Supporting people with a disability
- Support plans
- Communication with parents (written and verbal)
- Communication with community organisations (written and verbal)
- Behaviour management
- Recording daily notes
- Planning and implementing activities
- Creating, organising, implementing and running a special Olympics
- Meetings
Education
Diploma - Community Welfare Work, Community Services Training Package
Riverina Institute of TAFE
12.2010
Skills
- Strong Leadership and management
- Excellent communication and interpersonal skills
- Knowledge of Disability support services and NDIS Framework
- Experience with budgeting and financial management
- Ability to develop and implement policies and procedures
- Commitment to providing high quality service delivery and positive outcomes for participants
- Team Management
- Exceptional communication
- Coaching and Mentoring
References
On request
Timeline
Service Manager – Day programs
ConnectGV
04.2023 - Current
Rostering Administrator
ConnectGV
01.2021 - 12.2022
Service Leader – Engagement & Participation/ Service Manager
ConnectGV
01.2020 - 04.2023
Assistant Individual Support Coordinator/ Individual support coordinator
ConnectGV
01.2017 - 12.2020
Disability Support Worker
Yallambee
01.2009 - 12.2011
Diploma - Community Welfare Work, Community Services Training Package
Riverina Institute of TAFE
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