Summary
Overview
Work History
Education
Skills
Additional Contact
References
Timeline
Generic

MELISSA JUNG

BEACONSFIELD,VIC

Summary

Dynamic professional with a proven track record in customer service and sales, honed at Thermomix with a portfolio of over 500 customers. Expert in data entry and cold calling, I excel in teamwork and maintain a professional appearance. Achievements include streamlining cash handling procedures at Manangatang Family Hotel, showcasing my ability to enhance operational efficiency.

Overview

16
16
years of professional experience

Work History

Bar/Waitress Supervisor

Manangatang Family Hotel
Manangatang, Victoria
11.2024 - 02.2025
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
  • Offered guests beverages and refreshments upon check-in.
  • Maintained inventory levels for supplies needed in the motel operations.
  • Monitored cash handling procedures at the bar counter.
  • Managed household errands and other essential duties.
  • Maintained a professional attitude while interacting with customers.

GYPSY CREEK WINERY
01.2014 - 01.2018
  • Bar service
  • Service of alcohol
  • Front and Back of house
  • Cash Handling
  • Customer Service
  • Reception

Thermomix Consultant

Thermomix
Melbourne, Gippsland, Victoria
01.2011 - 06.2015
  • Built a portfolio of over 500 customers
  • Customer Service
  • Identified needs of customers promptly and efficiently.
  • Maintained positive working relationship with fellow staff and management.
  • Reception
  • Administration
  • Data entry
  • Sales
  • Basic MYOB
  • Implemented strategies to take advantage of new opportunities.

Customer Service Representative

NATIONAL HEARING CARE
Mulgrave, Victoria
01.2009 - 01.2011
  • Appointment setting
  • Cold Calling
  • Warm Calling
  • Customer Service
  • KPI's
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Education

RESPONSIBLE SERVICE OF ALCOHOL -

YEAR 12 PASS -

VCE

CERTIFICATE 111 -

BEAUTY THERPAY

FIRST AID CERTIFICATE -

CERTIFICATE 111 -

PHARMACY ASSISTANT

Skills

  • Strong customer service experience
  • Excellent phone manner
  • Data Entry
  • Cold Calling
  • Excellent computer skills
  • Professional appearance
  • Bartending
  • Cash handling
  • Quality control
  • Teamwork and collaboration

Additional Contact

MELISSA JUNG, thermoqueen15@gmail.com, 0487 618 206, 58 RIVER STREET, NYAH

References

Manangatang Family Hotel

Coral Pickering - Owner/ Head Chef

0431 793 808

To whom it may concern

Mellisa has worked with us at The Manangatang Family Hotel for a few months and we have found her to be a pleasure to work with.

During her time with us Mel has worked in the bar, kitchen and cleaned our motel rooms. We are a small pub in country Victoria, with a small team and Mel fit in great with everyone. We enjoyed Mel’s interaction with customers as she was always friendly and polite.

Mel handled cash, put orders through to the kitchen, served drinks, washed dishes, took meals to customers, cleared tables, hung washing, cleaned motel rooms, made beds, made pizzas and basically was happy to do whatever we required of her, always with a smile on her face and a great attitude.

We would be happy to have Mel come work for us again at any stage and wish her all the best

Coral and Paddy Scanlon
The Manangatang Family Hotel

Coral Pickering

Timeline

Bar/Waitress Supervisor

Manangatang Family Hotel
11.2024 - 02.2025

GYPSY CREEK WINERY
01.2014 - 01.2018

Thermomix Consultant

Thermomix
01.2011 - 06.2015

Customer Service Representative

NATIONAL HEARING CARE
01.2009 - 01.2011

RESPONSIBLE SERVICE OF ALCOHOL -

YEAR 12 PASS -

VCE

CERTIFICATE 111 -

BEAUTY THERPAY

FIRST AID CERTIFICATE -

CERTIFICATE 111 -

PHARMACY ASSISTANT
MELISSA JUNG