Melissa Karlsson

Retail customer service in the Palmerston Shopping Centre. Working in Sports Power, covering lunch breaks and filling in shifts in the other various shops which are; Palmerston Jewellers, Shoe X and Mensland. As I work for the owners of the shopping complex I help out in all shops when needed.

• Managed cash transactions efficiently, ensuring accuracy and maintaining balanced registers. Processed sales transactions quickly and accurately, reducing wait times for customers.
• Handled merchandise returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
• Greeted customers warmly upon entry, setting a positive tone for their shopping experience from the start of their visit.
• Maintained store cleanliness and organization, creating a welcoming environment for shoppers.
• Demonstrated adaptability by assisting in various roles or departments within the store, as needed, to ensure smooth operations and a high level of customer satisfaction.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Helped customers feel relaxed and comfortable with the upmost respect and confidentiality.
• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Enhanced client relationships through excellent customer service and effective communication skills.

Sorting mail at Winnellie mail center. Customer service in Australia Post shop in Palmerston. Serving customers on a daily basis regarding various bill payment, passports, postage of parcels and selling australia post merchandise. Taking payments through eftpos and cash. Cashing up the till morning and end of day. Keeping shop tidy, well presented and stocked.

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked well in a team setting.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

* After this I became a mother and was a stay at home mum while raising my children before I entered the work force again.

Australia Post warehouse and distribution. Data entry, pick, and pack. Team supervision, problem-solving skills, and maintained team efficiency and organization of workflow.

• Oversaw daily operations of the warehouse department, ensuring smooth workflow and timely completion of tasks.
• Effectively used computer-based systems to input data.
• Worked effectively in a fast-paced environment.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Paid attention to detail while completing assignments.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

References available upon request.