Melissa Kavanagh

• Provided administrative support by managing customer database and assembling job files.
• Scheduled maintenance appointments, effectively managing maintenance team operations.
• Coordinated quote appointment scheduling for sales representatives to improve workflow efficiency.
• Handled numerous daily inquiries related to sales and maintenance via phone, email, and in-person.
• Organized annual staff events and catering for monthly sales meetings to boost team morale.

• Managed maintenance bookings and scheduled daily appointments for technicians.
• Handled phone calls and email inquiries, securing quotes for clients.
• Followed up on potential leads to convert inquiries into sales.
• Delivered exceptional customer service in a high-volume call centre environment.
• Assisted with marketing promotions to enhance brand visibility.
• Conducted cold calls to real estate agencies and hotels to generate new business opportunities.

• Managed front desk operations, greeting guests and maintaining a welcoming atmosphere.
• Coordinated visitor check-in processes to enhance security and streamline access.
• Executed accurate data entry for client information and accommodation bookings.
• Processed payments for guest stays efficiently.
• Addressed complaints and resolved issues promptly to ensure guest satisfaction.
• Facilitated holiday bookings, providing tailored options for guests.

• Oversaw daily operations of bar and gaming areas to ensure smooth service delivery.
• Provided exceptional customer service to enhance guest experiences.
• Managed food handling and service within dining area to maintain quality standards.
• Performed cleaning duties to uphold cleanliness and hygiene standards.
• Executed cash handling procedures to ensure accurate financial transactions.

Handled opening and closing procedures to maintain operational integrity.

• Managed cash operations to ensure accurate and efficient transactions.
• Executed stock replenishing to maintain inventory levels and product availability.
• Performed cleaning duties to uphold hygiene standards in work area.
• Facilitated gaming payouts and overall operations in gaming area.
• Handled drink service to provide timely and quality refreshments for patrons
• Coordinated ordering of supplies to meet operational needs.
• Ensured RSA regulations were always enforced
• Handled cash and electronic transactions, including processing wins, tracking cash flow, and managing floats in the gaming room
• Assisted customers with bookings for functions and large groups.

• Collaborated with team members to efficiently serve food and beverages during peak hours.
• Processed customer orders promptly, ensuring accuracy and satisfaction with each transaction.
• Promoted menu items effectively, enhancing customer dining experience and increasing sales.
• Maintained cleanliness of dining areas, contributing to a welcoming atmosphere for guests.
• Executed opening and closing procedures to ensure smooth restaurant operations.
• Updated menu displays and promotional materials to reflect current offerings and specials.
• Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.