Melissa Kiely
Hervey Bay
Summary
Dedicated professional with diverse experience in cleaning, retail, customer service, hospitality, administration, and warehousing. Skilled in managing fast-paced environments and maintaining high standards in cleaning, sanitation, stock handling, and administrative support. Recognized for reliability, adaptability, and commitment to quality outcomes.
Overview
1
1
Certification
4
4
years of post-secondary education
36
36
years of professional experience
Work History
CLEANER
TESKI
02.2026 - Current
- Cleaned and maintained designated areas and facilities to promote hygiene.
- Executed cleaning duties to meet high professional standards.
- Follow cleaning procedures and workplace health and safety requirements.
- Use cleaning equipment and products safely and appropriately.
- Maintain attention to detail when completing cleaning tasks.
- Work independently while managing workload and time effectively.
- Presented areas consistently clean and well maintained for optimal user experience.
Team Member
FAMILY FUN CARNIVAL
Hervey Bay
06.2020 - 07.2026
- Supported smooth operation of busy seasonal carnival, ensuring enjoyable experiences for attendees.
- Delivered friendly customer service to families and members of the public, enhancing overall event satisfaction.
- Facilitated ticketing, addressed customer enquiries, and performed general event duties to maintain event flow.
- Assisted with the operation of a busy seasonal carnival.
- Assisted with general event setup, pack-down and operational tasks as required.
- Assisted with general event setup and pack-down.
- Adapted schedule to meet event demands during busy school holiday periods.
CLEANER
FAIR HAVEN
Hervey Bay
01.2025 - 09.2025
- Executed thorough cleaning and sanitation duties to uphold hygiene standards.
- Ensured clean, safe, and hygienic environments for staff and visitors.
- Performed detailed cleaning of floors, surfaces, bathrooms, and common areas to enhance overall cleanliness.
- Followed workplace health and safety procedures.
- Used cleaning chemicals and equipment safely.
- Worked efficiently to complete tasks within required timeframes.
Team Member
BWS
02.2024 - 12.2024
- Delivered friendly and professional customer service to enhance customer satisfaction.
- Assisted customers with product enquiries and purchases.
- Processed customer transactions using point-of-sale systems, ensuring accuracy in cash and EFTPOS handling.
- Restocked shelves and maintained product presentation.
- Assisted with stock rotation and maintaining an organised store.
- Followed responsible service of alcohol requirements.
- Ensured cleanliness and safety of workplace, contributing to a welcoming shopping environment.
FORENSIC CLEANER
Haydyns Cleaning
Hervey Bay
01.2020 - 01.2024
- Executed specialised forensic and biohazard cleaning to restore safety and hygiene.
- Conducted thorough cleaning and sanitisation of high-risk environments, adhering to specialised procedures.
- Followed strict safety, hygiene and contamination-control procedures.
- Utilized personal protective equipment (PPE) to ensure safety during cleaning tasks.
- Used appropriate personal protective equipment (PPE).
- Handled cleaning chemicals, equipment and waste responsibly.
- Managed sensitive situations independently, ensuring professionalism and discretion throughout.
- Maintained professionalism, discretion and confidentiality.
Service Station Attendant
NIGHTOWL TORQUAY / PUMA SERVICE STATION
Hervey Bay
02.2022 - 02.2023
- Delivered exceptional customer service in high-traffic service station environment, enhancing customer satisfaction.
- Assisted customers with purchases and enquiries.
- Facilitated customer purchases and resolved enquiries, contributing to a positive shopping experience.
- Restocked shelves and organized product displays to ensure availability and visibility of merchandise.
- Completed cleaning and general maintenance duties.
- Followed workplace safety procedures.
- Executed tasks independently to ensure smooth operations. and efficiently during shifts.
Dispatch Clerk
BUNNINGS
Darwin
01.1998 - 04.1999
- Processed and prepared orders for timely dispatch to meet customer expectations.
- Organised stock and prepared products for efficient delivery and collection.
- Maintained accurate dispatch and stock records.
- Checked orders for accuracy to ensure customer satisfaction.
- Worked with warehouse and store teams to coordinate orders.
- Assisted with loading and handling goods safely.
- Worked efficiently in a busy warehouse environment.
- Followed workplace health and safety procedures.
Receptionist
HILL EQUIP & REFRIGERATION / NATIONAL MUTUAL
07.1996 - 07.1998
- Welcomed customers and visitors, creating a positive first impression.
- Managed general reception and administrative duties.
- Coordinated reception and administrative tasks to ensure smooth operations.
- Handled customer enquiries and communication, enhancing customer satisfaction.
- Organised appointments and handled messages.
- Assisted with customer enquiries and communication.
- Supported staff and customers with inquiries.
- Maintained records and completed general office administration.
CAR DETAILER
FORD
Darwin
07.1994 - 07.1995
- Executed comprehensive interior and exterior vehicle detailing to enhance vehicle appearance.
- Washed, cleaned, and polished vehicles, ensuring high-quality standards for customer satisfaction.
- Vacuumed and cleaned vehicle interiors.
- Inspected completed work for quality and accuracy.
- Used cleaning products, tools and equipment safely.
- Worked efficiently to meet required deadlines.
- Maintained a clean and organised work area.
Kitchen Hand / Cleaner
HUNGRY BITE CAFE
Darwin
01.1992 - 06.1994
- Supported food preparation and kitchen operations to ensure smooth service.
- Upheld cleanliness and hygiene standards to promote a safe dining environment.
- Washed dishes, utensils and kitchen equipment.
- Cleaned kitchen areas, floors, surfaces and equipment.
- Supported kitchen team during peak hours
- Followed food safety and workplace hygiene procedures.
- Worked efficiently in a fast-paced hospitality environment.
Service Station Attendant
COOLINGA SERVICE STATION
Darwin
07.1990 - 09.1991
- Delivered friendly, professional customer service to enhance customer satisfaction.
- Operated cash registers and processed cash and EFTPOS payments.
- Guided customers with product enquiries and purchases to ensure informed decisions.
- Restocked shelves and maintained product displays.
- Completed cleaning and general service station duties.
- Upheld safe, clean, and organized environment to promote positive customer experiences.
- Followed workplace procedures and health and safety requirements.
Education
Taminmin High School
Darwin, NT 07.1991 - 12.1995
Skills
- Cleaning sanitation
- Forensic and specialized cleaning
- Commercial cleaning
- Workplace health and safety
- Supply management
- Logistics support
- Storage management
- Attention to detail
- Time management and organization
- Reliable and punctual
- Fast-paced adaptability
- Customer service
- Teamwork and communication
- Problem-solving
- Telephone and email communication
- Working independently
Certification
- White Card
- Responsible Service of Alcohol (RSA)
- Responsible Service of Gambling (RSG)
- CPR
- First Aid
Timeline
CLEANER
TESKI
02.2026 - Current
CLEANER
FAIR HAVEN
01.2025 - 09.2025
Team Member
BWS
02.2024 - 12.2024
Service Station Attendant
NIGHTOWL TORQUAY / PUMA SERVICE STATION
02.2022 - 02.2023
Team Member
FAMILY FUN CARNIVAL
06.2020 - 07.2026
FORENSIC CLEANER
Haydyns Cleaning
01.2020 - 01.2024
Dispatch Clerk
BUNNINGS
01.1998 - 04.1999
Receptionist
HILL EQUIP & REFRIGERATION / NATIONAL MUTUAL
07.1996 - 07.1998
CAR DETAILER
FORD
07.1994 - 07.1995
Kitchen Hand / Cleaner
HUNGRY BITE CAFE
01.1992 - 06.1994
Taminmin High School
07.1991 - 12.1995
Service Station Attendant
COOLINGA SERVICE STATION
07.1990 - 09.1991