Melissa Kirsty TANNOCK
Margate,Australia
Summary
Accomplished Executive Assistant with a proven track record at Ambient iT Pty Ltd, recognized for exceptional organizational skills and a strong commitment to driving company growth. Demonstrated expertise in HRM and financial management led to initiatives that achieved a 10% year-on-year sales increase, reflecting a collaborative approach to team development and leadership.
Overview
18
18
years of professional experience
Work History
Executive Assistant to Managing Director
Ambient iT Pty Ltd
10.2018 - Current
- Support the Managing Director in the strategic vision and the daily operation and organization of the business
- Keeping the company on mission, to attain the business objectives
- Working with the Managing Director in the development of plans and strategies that future proof the business
- Full accounts payable, receivable duties and preparation of reports to bookkeeper
- Ensure sales processes are maintained and continuously improved
- Ensure smooth operation of all business systems and processes
- Continuous improvement of the effective running of the general day to day operations and service delivery within the business
- Maintain general office operations including administration, project planning, building maintenance, facilities and security
- Responsibility for the internal HR function of the business (people)
- Ensure that company policies and procedures are adhered to
- Support the Managing Director in the development and organisation of the team including HR activities such as scheduling Performance Appraisals, developing employment documentation
- Meet regularly with Managing Director to review monthly activity reports, monthly income and expense report and cash flow forecasts
- Meet regularly with Technical team to discuss Goals and Targets, Issues and Resolutions, Configuration Standards Changes, Social Activities
Area Leader/Business Development Manager
Sleepy’s Pty Ltd
07.2011 - 10.2018
- Company Overview: National Retailer
- Budget planning and responsibility for 11 company stores nationally
- Budgeted sales of $13- $15 Million annually (includes both 11 company and 3 franchised stores)
- Profit and Loss, cash flows and business plan responsibility for 11 company stores
- New store openings and successful preparation and execution of 10 start-up businesses
- Design and implementation of local area marketing plans for stores (including referral partners, social media, online and customer database)
- Liaison with national suppliers and negotiations for additional offers for individual stores outside of the national deals
- Retail Sales training and development programmes for team leaders and sales staff
- Recruitment and selection processes
- Implementation and execution of communication structures in retail businesses (IE morning team huddles, weekly business meetings, monthly business meeting, one on ones, team leader training days and forums)
- Preparation and execution of national forums and conferences
- In store/on the job training and assistance in both sales and business operations
- HR policies and procedure guidelines (for staff and national franchise network)
- Recruitment and Performance management
- National Retailer
- Compounded growth in written sales, franchised and company stores, 10% year on year
- Turnaround in company store profits from ($650k) loss in 2011 to $650k profit 2016
- Successful rollout of 'One best way'
- Successful opening of 10 new businesses
HR/Office Manager
Sleepy’s Pty Ltd
03.2008 - 07.2011
- Company Overview: National Retailer with 34 stores
- Recruitment and selection process for new franchisees and company store staff nation wide
- Performance management, disciplinary programmes and introduction of incentive schemes for retail staff
- Implementation and management of HR and OHS Policies and procedures
- Implementation of psychometric testing – franchise retail specific
- Responsibility for HR Budget within head office and the company store environment
- Franchisee, Staff and Executive Induction responsibilities
- Implementation of IR/ER laws and policies nation wide
- Adhere to Modern Award guidelines for Retail industry
- Develop remuneration strategies
- Assist with training and development programmes
- Records management
- Management of internal HRIS
- Customer Service responsibilities for the franchise business
- Preparation of reports and documents to Board Level monthly
- Minuting of all Board, Executive, Management and Franchise Network meetings
- Website and phone customer service resolutions
- National Retailer with 34 stores
- Successful change management program for senior management team
- Reduction of company store staff turnover from 35% down to 10%
- Implementation of National HRIS for the business
PA to MD/Executive Assistant
Sleepy’s Pty Ltd
10.2006 - 03.2008
- Company Overview: National Retailer with 34 stores
- Executive Assistant to Board of Directors and Corporate Management team of 8
- Personal Assistant to Managing Director and Chief Financial Officer
- Assist HR Manager with Head Office and Company Store HR requirements
- Liaise with Franchise Owners with regards to relevant Award enquiries
- Recruitment and Induction of new staff for Head Office and Company Stores
- Supervise Head Office Support Staff of 10
- Customer Service and retail knowledge
- Lease negotiations and preparations for new and existing sites
- Organise interstate conferences and meetings
- Diary and Travel Management for the company network
- Corporate Function Co-ordination
- Maintain office equipment and functionality
- Excellent knowledge of Microsoft Office Suite
- National Retailer with 34 stores
Education
Train the Trainer -
01.2014
Diploma of Business Management - Human Resources
01.2009
Secretarial Minutes Course -
01.2006
Certificate III - Business (Office Administration)
QLD Institute of TAFE
01.2000
Senior Certificate -
01.1991
Skills
- Detail-Oriented Planning
- Effective Task Coordination
- Precision in Reporting
- Self-Motivated Professional and Independant problem solver
- Self-Directed Execution
- Engaged Leadership Approach
- Relationship Building
- Human resources management (HRM)
- Schedule Management
- Articulate and well-spoken
- Financial Acumen
- Achieved Growth Results
- P&L management
- KPI achievement
- Motivation and development of teams
- Passion for working with people
- Collaborative Team Member
- Bookkeeping
- Payroll
- Customer service
References
Available on request
Attributesandskills
- Organisation and time management with ability to multi task
- Timely and accurate reporting to Board level
- Self-starter and able to work autonomously
- Hands on leader and good team player
- Excellent interpersonal skills and understand importance of customer service
- Friendly, helpful and flexible
- Ability to prioritise
- Strong business acumen with proven growth results to P&L’s at store and portfolio level
- Ability to produce positive results on company KPI’s
- Ability to lead, motivate and develop teams
- Visual merchandising and administrative processes to brand standards
- Passion for working with people and helping
Position Held
- Executive Assistant to Managing Director, Ambient iT Pty Ltd, 10/01/18, Current
- Area Leader/Business Development Manager, Sleepy’s Pty Ltd – National Retailer, 07/01/11, 10/01/18
- HR Manager/Office Manager, Sleepys Pty Ltd – National Retailer with 34 stores, 03/01/08, 07/01/11
- PA to MD/Executive Assistant, Sleepys Pty Ltd – National Retailer with 34 stores, 10/01/06, 03/01/08
- Office Manager/Internal Sales, Eagle Lighting Qld Pty Ltd, 09/01/06, 04/01/04
- Project Co-ordinator/Office Administrator, Inlite QLD Pty Ltd, 03/01/04, 09/01/01
- Store Manager, Springwood Mall Newsagency, 08/01/01, 09/01/95
Affiliations
- Love to get away camping
- Family and Friends
Timeline
Executive Assistant to Managing Director
Ambient iT Pty Ltd
10.2018 - Current
Area Leader/Business Development Manager
Sleepy’s Pty Ltd
07.2011 - 10.2018
HR/Office Manager
Sleepy’s Pty Ltd
03.2008 - 07.2011
PA to MD/Executive Assistant
Sleepy’s Pty Ltd
10.2006 - 03.2008
Train the Trainer -
Diploma of Business Management - Human Resources
Secretarial Minutes Course -
Certificate III - Business (Office Administration)
QLD Institute of TAFE
Senior Certificate -
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